Just a win I wanted to share, stand up for your consumer rights when cancelling services with any big media company.

I called support to terminate a contract before the time was up and they wanted to charge me an early cancellation fee.

I told them I am leaving the country, where they don’t provide services, had no one they could transfer services to, and that it is illegal to charge a penalty for termination of service under these circumstances.

The customer service agent said they would immediately charge me. I said they wouldn’t and it would be illegal to do so.

They transferred me to another supervisor who repeated the same things. You agreed to this contract, you agreed to these terms, you agreed to the cancellation fee. I said due to my circumstances the cancellation fee now has to be waived as per the CRTC and BC Consumer Rights laws.

I was escalated again, but not before being put on hold for 45 minutes. When the boss level supervisor answered, she was happy to cancel my services and waive the cancellation fee.

Took 2.5 hours. And the cancellation was processed in minutes.

Moral of the story, they will repeat the script because most people don’t know the law snd won’t question them or the appearance of authority.

Know your rights!

Looking for possible clarification on what I suspect is a privacy breach.

I have (luckily!) had a family GP since 2005. I view most test results via MyCareCompass and MyHealth Gateway but normally use MyAccession, the portal I'm registered to through my GP's office.

Once in a while I audit the logs, which provides detailed info on who has looked at my medical record. It records who has previewed, opened & printed within my chart and what specific info was selected. Recently, I found an unfamiliar doc's name logged as having reviewed multiple entries in my medical record. This doc is not treating me, they're not in my health authority nor are they a locum/new doc in my GP's office. They spent over 20 mins in there, in the late evening, from a private IP address that did not match my doc's office IP.

I am waiting until my GP's office is open again post-holiday closure to speak with their office coord. I work in an acute care setting and am familiar with the handling of Health Records/Confidentiality, so I'm stumped to why this person's name is showing showing up.

On our way to the ferry, couldn’t miss the smoke, flames, and fire trucks. Hope everyone is okay. Looks like it is right at the end of the dock.

At this point, I’m about to go to children’s section to buy them.

Everything is so long!

Hiking in the Lower Mainland