r/iphonehelp 11d ago

Mod Announcement Is your comment removed? It may be because of one or more of the following reasons

6 Upvotes

People post here because they’re usually in crisis. They don’t need off-topic advice, or recommendations to stop using iPhones. They need solutions.

We also anticipate people google searching and ending up in these threads, so we keep them on topic.

Here are some additional reasons we remove comments as a mod team in no particular order (most of the time without a removal reason).

  1. Guessing and not offering a solution

  2. Unrelated humor attempts

  3. Bickering

  4. Unnecessary, rude, or aggressive in nature

  5. Offering unethical solutions

  6. Going on about iPhone bad

  7. Skibbity stupid speak

  8. Unnecessary vulgarity

We’re open to reviewing actions if you send us a modmail, but usually these decisions stand.

Thank you to all you helpers who make this a great sub for solutions!


r/iphonehelp Dec 04 '24

Mod Announcement Asking Questions 101: How To Ask People For Help?

5 Upvotes

There are a lot of posts on this sub with vague questions, vague symptoms, a lot of missing information and bad-explained overall. I wanted to show you how to ask a good question, from an ex-Apple iOS technician.

Here's how to ask a good question:

  1. iPhone model and iOS version

e.g. iPhone XS running iOS 13.2

  1. Purchase date, country and nature of purchase

People who answer your issue can suggest certain repairs, e.g. warranty. Country and nature of purchase also helps, since countries have different consumer protection laws. For instance, members of the European Union have a two year warranty at the point of purchase (i.e. that might not be Apple, but your local electronics store if you bought it there) - some countries (e.g. the U.K. and The Netherlands) have even longer periods consumers can claim warranty.

e.g. March 20th, 2019 in the Apple Store in the U.K., purchase for personal use

  1. What is the issue, how often does it occur and how to replicate it?

Some issues are continuous, some are intermittent. It is important to let people know what the issue is and how often it occurs. "iPhone restarts" as issue, is not enough.

e.g. iPhone crashes to springboard when opening the camera-app, this happens about three times a day at random moments. It only happens when opening the camera-app.

  1. What caused the issue?

There's not always a clear cause, but think about anything that could've caused it. It could be because your phone was in your pocket during heavy rain, or your cat knocked it from your desk. It could be anything.

  1. What did you try to resolve the issue and what was the result?

So people don't waste time answering possibilities you already tried

e.g. I tried to force-close the camera app. This did not work. Then I tried to restart the phone, that also did not work.

  1. Any other information you think might be useful.

Add photos or other comments


If you want the best help, make sure to include these steps into your topic - this community is happy to help, but try to be as precise as possible. Even information you think is insignificant might help!


r/iphonehelp 4h ago

Help needed Not Receiving Junk Mail Problem

3 Upvotes

I currently use icloud. I have an icloud email. I am up to date on the latest ios version (18.2.1)

Up until maybe last week I have never had an issue getting junk emails. You would think that would be great, but this is creating a problem because things important emails are being filtered out. I have looked through everything on both the PC and my iphone and cannot find any setting that is wrong. I haven't changed a thing. Yes, I have turned it off and turned it back on again.

So iphone experts help me out here. What am I missing?


r/iphonehelp 3h ago

Unresolved Can’t delete photos from iPhone photo library?!

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3 Upvotes

iPhone 14 Pro, iOS 18.2.1. I don’t use any iCloud services and just back the phone up to my Mac using the finder. Normally, I can delete any photos on the phone that aren’t synced from the Mac but after installing the latest iOS point release, exporting a bunch of photos to the Photos app in my Mac, and doing a sync, I now can’t delete ANY existing photos on the phone.

I turned off all photo syncing in the finder (see screenshot), did another sync to apply those changes and rebooted the phone, but the problem persists.

Any ideas on what I might try next? 🙏


r/iphonehelp 5h ago

Help needed What is accessing my microphone?

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4 Upvotes

What is tracking my microphone and how do I get it to stop?


r/iphonehelp 5h ago

Help needed Should I be concerned by these? (Unknown stuff showing up on screen time)

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4 Upvotes

From what I could find online the first 2 are just background stuff that’s not ment to be showing up, is that the case? The first 2 have been showing up on screen time for a few days now


r/iphonehelp 4h ago

Help needed what do you recommend me to do if I got toothpaste into my charging port? 😓

2 Upvotes

It happened a couple of hours ago and I still have the warning of humidity


r/iphonehelp 4h ago

Help needed RCS Not Working

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2 Upvotes

My RCS was working previously until i turned it off and on because my messages were acting up giving me two separate group chat of the same people with the same messages split into half so i thought it’d fix it now i can’t get it back any help or recommendations? it’s been stuck like this for awhile.


r/iphonehelp 1h ago

Help needed AirPods 4th gen

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Upvotes

Is this normal, I’ve seen others 4th gen’s that have holes on the left and right side.


r/iphonehelp 7h ago

Resolved How do I fix this?

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2 Upvotes

iPhone 11 ProMax

What setting turns off this box from popping up when I type? It pops up anytime I type in any ap.


r/iphonehelp 3h ago

Help needed Can you recover deleted photos?

1 Upvotes

My cousin bought extra iCloud space, then updated his iphone to ios 18.2 immediately, after the update he found all his photos in the recently deleted, after a while they disappeared from recently deleted, does anybody know why they were deleted, and is there any way to get them back?


r/iphonehelp 3h ago

Help needed Despite having 100mbps download & 15mbps upload my iphone 12 pro is so slow to the point I’m forced to switch off WiFi to do an internet search which is crazy bc I never had this issue with my iPhone 12! What gives bc it’s super annoying!

1 Upvotes

r/iphonehelp 12h ago

Help needed Cannot hit 'done' or 'cancel' in Photos app editing.

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5 Upvotes

I recently bought a reconditioned 12 Pro Max and upgraded straight to iOS 18.2. Everything seems to be working fine except I can't hit done or cancel in the Photos app editing (i.e. either side of the Dynamic Island) meaning I can't edit anything in the native app. Other apps don't seem to have anything in this awkward location. Is anyone on 12 Pro Max having similar issues? Otherwise it might be a hardware issue and if I can't edit anything I would return it.


r/iphonehelp 19h ago

Help needed Lots of iPhones showing up in Bluetooth

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15 Upvotes

Also seems to make my Bluetooth connection to my headphones very crackly and stuttery


r/iphonehelp 8h ago

Resolved Control center not coming down when i swipe. instead, notifications come down

1 Upvotes

EDIT:

RESOLVED. i told my mom it was broken in that aspect and she said it was in the settings and she turned it off and changed it when she took it. i am sorry!! its good now i was just so worried myb!

my phone is an iPhone 15 ios 18.1 or whatever is the latest one.

whenever i swipe down in the top right corner for the control center, my notifications come down, not the control center.

ive restarted multiple times even force restarting. its always a temporary fix and starts doing the thing again and not working anymore.

This is the second problem i've had with my phone in just these last few weeks, and ive never seen any before that until now. the first problem was my side button being jammed or something and being half pressed already, not making that clicking sound when i press it.

whats the problem and most importantly, how do i fix this?

any help and efforts to help are greatly appreciated thank you so much


r/iphonehelp 10h ago

Help needed WiFi and Bluetooth automatically turn off and won’t turn back on

1 Upvotes

My WiFi and Bluetooth randomly turned off the other day and will not turn back on. I was on an old iOS but updated because I read online that updating would fix it, and it did not. Hard resetting my phone also does not work. My WiFi and Bluetooth are completely blacked out. Is this a hardware issue?


r/iphonehelp 15h ago

Help needed Since switching to RCS my wife (iphone) will randomly send sms to my work phone (android) instead of communicating in our RCS chat

2 Upvotes

My wife has an Iphone. I have an android personal phone. When she updated her IOS our messages switched to rcs chat its been working most of the time. However when that fails her phone will send sms messages to my work number (also android) instead of my personal phone. She has created a separate contact for my work number. I have un-installed and re installed my messaging app multiple times. I am unfamiliar with iPhone and am wondering if anyone has had this issue and solved it. What can we do to fix it. Thank you for the help. IOS 18.2.1, Iphone 15


r/iphonehelp 12h ago

Help needed In Reminders app, my sub tasks won't stay in the same order I put them. Any ideas why?

1 Upvotes

?


r/iphonehelp 13h ago

Help needed Unlock an iPhone 1 without a SIM card

1 Upvotes

Hi people ! I just uncovered an original iPhone (I think it is, anyway it's a very old iPhone with one cam and rounded edges) and it's asking to insert a SIM card but i don't got any rn, so I was wondering if there was a way to bypass this restriction.

I've got access to a pc and a mac if needed.

(If it's not possible at all, I guess I'll just buy a cheap SIM later)

Thanks for the uncomming support !


r/iphonehelp 14h ago

Help needed Need Advice!

1 Upvotes

Needa buy the cheapest possible iPhone as my secondary device. Very basic work, nothing heavy.
What model should I go for that will work fuss free in 2025?


r/iphonehelp 16h ago

Help needed Need help

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1 Upvotes

How to remove these files?


r/iphonehelp 16h ago

Help needed Name changes on ipad and iphone

1 Upvotes

When i change the name on my iPhone the name then changes on my iPad and vice versa.

I use the same apple ID on both so my stuff syncs.

Any way I can change the names and have them stay different on each device?

I've tried various suggestions by Apple and others online but l am stumped.

I've named them each very unique and separate names for both first and last name so they're not trying to compete with other similar named devices in the vicinity.

Help and suggestions appreciated.

Edit to add: iPhone XR running iOS 17.2 IPad 6th generation running iOS 17.7.3 Want to change name on both devices to make them different and have them stay that way.


r/iphonehelp 20h ago

Help needed My phone turned off and wont turn back on

2 Upvotes

Ok, so in all honesty, i was watching something i shouldnt. I went fullscreen, but then my phone just turned off, my airpods disconnected, and now it wont turn back on. I have tried doing the sound button and power button restart thing, and I have also tried just holding the power button, but nothing works. When i plug it into my charging cable, it doesnt show the apple logo. If i have to explain this situation to my parents, I will die.

Edit- It is an Iphone XS Max, with ios 18. I need help to find out how to turn my phone on. (had to make this because of the automoderator)


r/iphonehelp 16h ago

Help needed Can I use my iPhone American number and an international SIM at the same time?

1 Upvotes

I am in Brazil and I have T-Mobile, which allows me to use my phone (iphone 13, ios 18.1.1) in over 215 countries which is cool. BUT I need to have a Brazilian phone number to order food from their main food/delivery application and I can't set up an account with a foreign number. I also want to use the Brazilian number for communication with airlines to figure out some travel and possibly save some money.

So would I be able to have a Brazilian SIM and use it for some things while here and then have my regular phone use at the same time? I am aware sometimes you have to actually switch the primary SIM on iPhone.


r/iphonehelp 20h ago

Help needed powering off phone

2 Upvotes

iphone 11 pro iOS 18.1.1 constantly powering off dont know what’s going on because it’s always on full charge or charging its battery health is 95% and it powers offf every couple of seconds to a few minutes and i have to keep a powerbank in it at all times, keeps saying my posts are banned i just need some help do i need a new phone or can anything be changed?


r/iphonehelp 18h ago

Help needed Not receiving non iPhone texts in group chat

1 Upvotes

I have an iPhone 15 Pro and for this week I started not receiving messages from android/samsung phones in group messages. I have IOS 18.2 I checked and the other person is not accidentally blocked in my phone. Another iPhone user in the group does receive the messages and I see their reactions to the missing persons messages. How can I receive messages from not iPhones in the group ?

Edit: just updated to ios 18.2.1 did not fix the issue


r/iphonehelp 18h ago

Help needed phone storage suddenly filled up after transferring files to a hard drive

1 Upvotes

before transferring files, i was at 196GB of 256GB but suddenly, while i was transferring videos to my hard drive, i got an alert that i have full storage.

what can i do to fix this? i need help asap pls.

i have an iphone 13, ios 17.4