r/woahthatsinteresting • u/wafodumebeseraw • 7d ago
How Qantas treats their customer's baggage
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u/EmbarrassedEscape757 7d ago
Fucking assholes
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u/sassafrassaclassa 7d ago
I was 100% going to write this off as people that have no experience in this type of industry but this is absolutely just asshole employee issues. There are plenty of situations where employees are overwhelmed with keeping up with volume but this is clearly not one of those situations.
People love to bust on Fedex and UPS handlers but the majority of the time their poor handling is due to having a ridiculous amount of volume to deal with and no help. This situation just seems like complete negligence and people not giving a fuck. That one dude is like catapulting shit for no reason other than keeping himself entertained.
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u/Felix_Von_Doom 6d ago
As a FedEx handler, taking packages off the trailer tends to be handled rougher than loading them onto one. If they were previously loaded piss-poor, you kinda need to wrestle things around so YOU don't get injured in the process.
When loading, I've seen more than a few PHs try to 'Tetris the trailer', aka put heavy things on the bottom, lighter things on top (Where lighter things are thrown, as you can't physically reach that high and have to fill the trailer up as much as possible.) Even tiny packages are put in nooks and crannies.
The more neatly (and tightly) they go on, the more you can get to the customer on time, and maybe we can help prevent shifting around when the driver gets a bit...bumpy.
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u/sobi-one 6d ago
Been a couple decades for me, but when I worked at UPS, every truck getting unloaded (at least when it got around halfway done) usually just had guys pulling the entire wall of boxes down, sending everything crashing to the floor.
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u/Felix_Von_Doom 6d ago
Our station forbade wall knockdowns about a year or so back. Cited as safety concern (Well duh).
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u/Xinlitik 6d ago
Yeah if they were just chucking the bags carelessly as fast as possible thatd be one thing. They were like picking them up overhead and slamming them down, which takes more effort than regular handling
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u/Rowmyownboat 6d ago
Also, the three or four bags that fell beyond the ramp, getting separated. The intentional inconvenience to unknown passengers whose bags won't arrive when they do is simply wickedness.
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u/Lemonhaze666 6d ago
I was going to say at one point he takes a light bag and 100% just smash’s it as hard as he can into the belt. I almost was like well those bags can be heavy shit happens, I know my wife’s have been barely under the weight limit. But that one move show me how it’s just two assholes.
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u/RepresentativeAd6965 6d ago edited 6d ago
There’s even the package that landed right next to the conveyor, which he proceeded to lift 5ft high to plop it back down. Edit: didn’t even notice that he throws one above his head at the least second of the video.
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u/theElderEnder 5d ago
You don’t need prior experience to know bags need to be handled with care like almost everything in our world, shit breaks.
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u/PepperJack2000 7d ago
Dear Lord, please make these people's jobs be replaced by robots.
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u/Novel-Notice-5159 6d ago
Oh they are. About two years away from starting to see these jobs become autonomous
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u/WhoaTeejaay 6d ago
Im a bit surprised they aren't already autonomous. I mean, I work on the cargo side of airport ops and the majority of my work could be done autonomously if the company was willing to invest the money..... baggage handling is much more organized than cargo.
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u/Puzzlehead-Dish 6d ago
Their jobs are low paying, unskilled labor. A robot costs more.
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u/MomTo4Kidz 1d ago
👆🏼THIS is why we are moving to automated everything! 👏🏼
When he is out of a job, he’ll whine and complain that “machines are taking over the world.”
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u/23826 7d ago
I got news for yah, it's not just Qantas. I've got some friends who work in the industry and they told me they purposely toss the shit out of bags just for the fun it, but also because they just having a bad day and take their anger out on the bags. They aren't paid enough and don't have time to treat every bag with care. That's what they told me. They literally don't give a shit about any bag.
It's very likely this job will be replaced entirely automated robots/machines in the near future. Probably just have a few guys to manage the machines all day.
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u/Tenpoundtrout 6d ago
This is worse than “not giving a shit” this is intentionally trying to harm, psychopath behavior.
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u/SchmuckTornado 6d ago
They aren't paid enough and don't have time to treat every bag with care.
Bullshit, they're just assholes and they'd be doing it regardless of pay or time.
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u/Electronic-Smile-457 6d ago
Hey, I just posted a similar reply! Most underpaid people do the right thing at work, don't disparage them by allowing this excuse for BS behavior.
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u/Silver_Double4678 6d ago
This is the opinion of an asshole
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u/SchmuckTornado 6d ago
I understand that you’re the kind of trash person who would act like that.
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u/Silver_Double4678 6d ago
If it was your suitcase, I would open it and take a dump in it
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u/SchmuckTornado 6d ago
Yes we’ve already established that you’re also trash.
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u/Silver_Double4678 6d ago
But nobody threatened to poop in my suitcase, so who’s ahead here?
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u/zemboy01 6d ago
I get throwing it but slamming it? Ah he'll na dawg someone getting a beat down if I saw that with my own eyes.
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u/spruceUp3 6d ago
And losing two along the way? Seriously doubt they will be retrieved.
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u/lexiconarcana 6d ago
There was a third one later in the video after they moved. They also don't retrieve them. One of my classmates back in high school lost over $1000 worth of clothes on Qantas on the way back to the states from Australia and never got a single thing back.
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u/Avilola 6d ago
Yeah, they’re doing it on purpose.
Edit: This is why anything remotely valuable or fragile goes in my carry on.
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u/Southside_john 6d ago
Checked bag is for soft non fragile and inexpensive stuff like clothes. Slam it around all day dipshits, you’re just wearing yourselves out
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u/sobi-one 6d ago
You’d probably have a heart attack if you realized how common this is, and not just with luggage. This is like a kinder gentler version of how UPS trucks get unloaded.
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u/PersimmonHot9732 7d ago
The sooner these jobs are automated the better. At least a machine won't intentionally damage your property.
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u/ImportanceAlone4077 7d ago
So true, i don’t understand why that part can’t be automated.
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u/a_spoopy_ghost 7d ago
Cause it’s cheap labor. Companies are mostly interested in replacing the higher paid positions. But not too high paid, those guys are valuable you see
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u/Triffinator 7d ago
Australia automated checkout staff at grocery stores about a decade ago.
Can't get much cheaper than automating out a 16 year old.
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u/GuaranteeAfter 7d ago
There is no cheap labour in Australia
And these guys certainly aren't cheap
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u/SilentSausages 6d ago
I worked as one when I was like 18 and the pay was so fucking good, I had to leave because I wanted to be an engineer and now that I am one I don’t even earn that much more compared to then haha - more room for improvement in my current job admittedly.
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u/DylanSpaceBean 7d ago
As someone who has worked at multiple warehouse that had auto depal machines. They destroyed pallets of one product every day, I can’t imagine a machine that does odd shaped along with soft/hard bags will be better.
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u/Elegant-Craft9522 7d ago
Most of it already is automated, guy scans the bags, they get sent through the whole thing, then another guy scams and transports it to the plane, where it's scanned again lol, and most of the machines throw your bags down the corridors wendys they need to go, I've spent some time down there lol
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u/xogomukikuwo 7d ago
Well what is the point of throwing the bags when you have to pick up half of them again to put it on the conveyer belt?
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u/sopedound 7d ago
I love how he picks them up above his head and then slams them down as hard as he can. That took some effort and dedication. Multiple times
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u/Wise-Activity1312 7d ago
Because these are morons.
Critical thought escapes them.
You can rest assured they'll be enjoying their shitty jobs all the way through retirement...but they'll blame it on everyone else.
I hope they get fired and it makes their lives even harder.
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u/loganlofi 7d ago
RIP the two bags that fell into the void.
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u/TheOnionSack 7d ago
I just know already that I won't sleep tonight for wondering what ever became of those bags.
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u/Jazzlike_Spare4215 7d ago
If they happen to lay in the wrong place they might lay there for years (I have worked with this)
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u/FahkDizchit 6d ago
Kind of frustrating to think about how many bags were lost or delayed (and trips ruined) all because that lip on the back of the conveyor belt was about 6 inches too short. Terrible design.
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u/Noryian 6d ago
Naaah, its clearly arrival flight so if they didnt put all the bags on the belt, there was an angry call from upstairs.
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u/Jazzlike_Spare4215 6d ago
Not how it works. Only happens if a whole container is not offloaded and there ain't any emotions involved just a question shared on the radio.
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u/Noryian 6d ago
Clearly it depends on the airport and airline :) Our upstairs people can be very vocal when it comes to arrivals.
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u/Jazzlike_Spare4215 6d ago
Okay I have worked on both sides. Bags were not counted so no idea if there was one left to offload but a call over the radio was made if it took time and there were many passengers still waiting. If one passenger or something like that was missing one we helpt filling out a rapport of missing bag. Not allowed to get angry at colleges and specially other companies that was a big no no and if passengers was getting angry we were instructed to walk away and call for security. But i'm sure stuff like that is different in different places.
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u/Ok-Main-379 7d ago
Is this a guerilla marketing campaign by Red Bull? "Red Bull Throws Your Thiiiings!"
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u/MsUnderstandMe 7d ago
It’s why I don’t check bags…in addition to my bag not arriving.
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u/JethroTrollol 7d ago
I counted at three of these bags that won't get to where they need to go for a while.
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u/thatsapeachhun 7d ago
Or, if you do check bags (in the US), say you have an unloaded firearm inside. Your bag will get a very fragile treatment. No airline wants to be involved with anything to do with firearms, which are legally allowed to be in your checked bags as long as you state so when checking them.
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u/jasmine78766 6d ago
Good to know! Traveling anywhere with anything fragile? I can just make sure to LEGALLY bring an unloaded firearm with me so my bags are cared for properly!
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u/FrozenBearMo 7d ago
So much this. A carry on and a personal bag will get you two weeks at any destination.
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u/mesinjahr 6d ago
Those two are total assholes, but honestly, this kind of behavior has nothing to do with pay. I’ve seen people work for free and still treat each other with respect. It’s not about money—it’s about the culture and leadership.
If the company’s values are rotten, or if management turns a blind eye, this stuff spreads. Even good people can start acting like jerks if the environment encourages it or lets them get away with it. It’s not just about those two—it’s about a lack of accountability and a system that lets this kind of crap happen.
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u/DzilsonFerrer 7d ago
This isn’t just about someone having a bad day. If you don’t like the job you’re doing, find another profession. None of the passengers are to blame for someone’s frustrations or dissatisfaction with their life to the point of destroying personal belongings. Watching this is deeply upsetting to me. This goes far beyond someone just having a bad day. Misunderstood and disoriented people, only they are responsible for their life choices and can make changes if they want to. It’s easiest to take it out on someone else, destroy things, and act like a jerk.
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u/Exciting_Structure19 7d ago
I want to throw them on thr belt like that and see how they like it fuck sake
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u/Mad_kat4 7d ago
These two idiots are likely not even employed by quantas but by a ground handling agency and if I recall correctly when this was originally posted they were somehow tracked down and fired. How this was figured out though I have no idea.
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u/AnticipateMe 7d ago
These morons are wasting more energy on damaging the bags AND their backs than just barely picking them up and placing on the conveyor.
The type of person to brag on a night out that they're a hard worker 💪🏻
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u/termitoclocko0 7d ago
dude really has some beef with the luggage, like wtf
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u/PersimmonHot9732 7d ago
He needs to be fired.
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u/SniffYoSocks907 7d ago
I would say he should find a job someplace he would actually like but he’d probably never be happy any where.
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u/donkeynutsandtits 7d ago
That explains why my coffee exploded all through my bag after a flight a week ago.
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u/TeeCee0263 7d ago
So that's how luggage gets lost!! They are thrown so hard that they off the conveyor on the opposite side and the prick either doesn't notice that it fell off or he doesn't care! I wonder if their bosses have seen this footage or similar? What action would they take , if any?
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u/duncanidaho61 7d ago
Fuck them to hell. I hope this video got them fined for damages and then fired.
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u/Intelligent_Side_729 7d ago
This is why I don’t invest in check in baggage. There’s no way it’s going to last when this is how they handle the bags!
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u/HarriettaRitzman 7d ago
That one luggage that went over. Wonder where it fell to or if its ever recovered
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u/SendStoreMeloner 7d ago
They use more energy slamming the bags than if they just threw them with more aim.
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u/DzilsonFerrer 7d ago
This isn’t just about someone having a bad day. If you don’t like the job you’re doing, find another profession. None of the passengers are to blame for someone’s frustrations or dissatisfaction with their life to the point of destroying personal belongings. Watching this is deeply upsetting to me. This goes far beyond someone just having a bad day. Misunderstood and disoriented people, only they are responsible for their life choices and can make changes if they want to. It’s easiest to take it out on someone else, destroy things, and act like a jerk.
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u/CommissionShoddy1012 6d ago
This is why I never check a bag or if I have to, it’s only clothes. Can’t trust anyone to be respectful to anything or anyone anymore.
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u/yamez420 7d ago
I once gave delta a bag that was 40lbs over weight (gf cheated on me left her). Costed me 110 dollars. The couldn’t throw it even if they wanted too. I could barely hold it myself.
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u/OkAngle2353 7d ago
I understand they have to get the bags moved as fast as they can, but.... was it really necessary for that fucker to lift up the luggage and slam it on the belt?
I would assume, that could do damage to the belt itself?
The first guy and the second guy needs to be fired. The first, unnecessarily lifting the luggage and slamming the bag on the belt.
The second guy? gal? For laughing at it.
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u/Worried-Recording189 7d ago
It's not ideal, but I can generally still understand if they are in a rush and just throw the luggage to get the job done quicker.
But holding it over your head and slamming it down to intentionally damage it is just being a fucking douche. It takes more energy and time. Even if you're pissed at your job, why take it out on someone else's property?
Also one of the fuckwits is laughing as he does it. Just shit employees it seems.
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u/KefirFan 7d ago
I haven't put that much effort into a job for like half a decade. That's dedication to being an asshole right there.
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u/mikki1time 7d ago
Yea something like this is enough for me to pay extra money if I have to in order to take a different company.
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u/Cold_Pin8708 7d ago
Terrible!!! If I were a passenger on this flight, I would not have ignored my luggage being handled in such a brutal manner.
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u/Yeahboyyy84 7d ago
where are the bags going off the belt going? is there an abyss with just lost luggage down there?
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u/Bring_Me_The_Night 7d ago
I thought they usually do it like this in all airports. Turned out I was wrong and glad I was.
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u/UnknownRedditEnjoyer 7d ago
I understand some rough handling will happen. Moving heavy bags all day you kinda have to throw a few a bit but the overhead plus ultra Delaware smash was a bit much.
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u/_dmdb_ 7d ago
This isn't how Quantas treats it's customers baggage, it's how the airport treat it. This is baggage handlers employed by Swissport who are contracted by the airport not the airline. Not saying that Quantas shouldn't care and shouldn't do anything about it but to headline it as how they treat baggage is not accurate.
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u/Amatolhorror 6d ago
I think its just the workload is probably unreasonable and they are given too little time, which leads to frustration, the people that decide their workload and how many people work there, sit in an office and have very little understanding of it. and this is how it ends up. or the workers are just assholes. as somebody who has worked for big companies last 20 years, the former is my likely assumption (for most cases). And the "investigation" that is done, is done by the people that that are in the office. they will never find themselves at fault for anything, and the workers will be fired for PR
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u/Dreamo84 6d ago
NGL, I assumed this is how it's always handled. lol I wouldn't expect them to be very gentle.
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u/Cuntinghell 6d ago
I knew two guys at a UK airport. They said that if the bag had a "heavy" sticker, then they'd all have a hammer throw contest with it, and this practice was well established before they were employees.
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u/DoctorBlock 6d ago
Crab mentality. Pull down and hurt anyone you perceive as doing better than yourself. If these people can travel they must have a better life and therefore deserve to have their property damaged. Sadly I have met a lot of people like this.
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u/awp_india 6d ago
I know they're being assholes. But if your luggage can't handle that kind of stuff that's kind of on you too.
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u/Mviskidd 6d ago
I don’t see anything wrong here. They’re just tossing your luggage onto the belt. It’s clothes and toothpaste… what do you expect them to do?
Edit: okkkkkk I admit I just watched the first 10 seconds before posting. I just watched the whole video and yes fuck these guys.
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u/Silly_Employ_1008 6d ago
I cant even throw luggage anymore? that was like the funnest part of the airport when you go to the spinny thing and throw the luggage until yours comes up. I cant believe you people!
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u/More-Distance-8663 6d ago
Yes, he treats your bag like shit, but he treats his lower back even worse. Boy is going to be very sorry in his forties
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u/NekrotismFalafel 6d ago
You know how much stuff is handled this way generally? I've worked at an airport ramp, in various warehouses, and as a mail carrier. Between understaffing, low pay, high volume, and time constraints everything is handled this way.
Folks, pack things up well.
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u/deepfielder 6d ago
Woah that's interesting...these people inhale jet fuel fumes 8+ hours a day, living on a wage that almost definitely can't afford a family trip to Hawaii on the airlines they work for, meanwhile you're sitting up there watching dune pt. 2 on a tonka toy ipad with an aspect ratio of 1:myballsack built into the headrest of the seat of the asshole sitting in front of you who laid his seat back during pushback even though the flight attendants (adult day care professionals) told this guy to put his goddamn seat up before takeoff...I mean give me a br....wait... I'm just now, in my 40 years of flying...realizing that air travel is the most ludicrous, soul sucking yet essential service to modern humanity that has ever existed on this planet. I may not have all the answers.
We know you have a choice when selecting comments to read and we at myself airlines thank you for rabbitholing with us, happy holidays and try to resist morphing into the primordial, barbaric version of yourself whilst stuck in a metal tube with 200 other talking apes 30,000ft above sea level. Enjoy the flight.
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u/kopachke 6d ago
Qantas brings their own airport workers on with their flights?
Such an asshole of a title
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u/dayz_bron 6d ago
They're both bad, but one of the handlers is clearly way worse. He actually uses more effort purposely slamming bags onto the belt than just throwing them on there. It's clearly intentional. I can understand being frustrated with your employer and/or job, but to do this to innocent peoples bags is just untreated mental illness territory.
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u/Bostonphoenix 6d ago
A lot of this just looks like inefficient body movement for the job they’re doing that will lead to an injury.
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u/North-Lobster499 6d ago
Having seen how automation has progressed in the parcel delivery business over the last 30 years, I can absolutely guarantee you they are working on a system to remove 90% of the manual handling for unloading planes.
My guess would be a push/lift system into *suitcase sized slots* onto a trailer with a direct feed from a conveyor being human loaded from the plane. Non conforming luggage would still need to be dealt with and loading the conveyors but normal sized luggage and unloading onto the airport conveyor could and most likely *will* be automated.
Idiots like this will always end up idioting themselves out of a job.
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u/tarenaccount 6d ago
This has been many times here, but lets clarify few things. These are not Qantas employees, they are swissport. Airlines hire a third party ground services from different companies and depending on the airport there might be up to 3 different handling companies. The problem is that usually they go to the cheapest option and due to the work being a minimum wage type of field these kind of morons are attracted to these positions. Even if they get fired or the airline switches to another company these idiots just change their shirt and start working on the other company. Some airports like Amsterdam Schipoll has their own ramp agents for KLM but you can also see other grpund handling companies there. Finland Helsinki airport has 2 different companies and used to have swissport too before covid. Nad guess where the swissport employees went? To these 2 companies that stayed. Its a world wide problem with all airports. In some cases the airport itself destroys the luggage. For example it get stuck somewhere and it gets ripped and torn before anyone can do anything about it.
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u/1heart1totaleclipse 6d ago
What they did took more effort than just doing the job like a normal person would
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u/OffMyRocker62 6d ago
Rumor has it, the black luggage that was tossed at the 24 second mark is still missing...
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u/Top-Caregiver7815 6d ago
I always laugh at the “investigation was undertaken and they were fired” like that fixes the underlying issues. They need proper management, what gets measured gets managed. If they knew they were begin monitored to provide a high level of professionalism they wouldn’t act like apes tossing shit around.
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u/Fit_Hospital2423 6d ago
I am betting that they’re all on Reddit, and that they rail against capitalism and see themselves as victims.
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u/WhoaTeejaay 6d ago
I can understand a little toss but some of them bags got serious air. Not to mention that the workers weren't even in sync with each other so bags were toppling on top of one another. As ramp agents, we are often over worked and underpaid but that doesn't justify these actions a bit.
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u/BlockOfASeagull 6d ago
I don‘t think the airline handles the luggage. It‘s usually another company.
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u/Theodore_Buckland_ 6d ago
I mean yeah it sucks that they’re doing that but when you undervalue workers, treat them like shit and pay them shit, while the CEO, execs, shareholders lines their pockets, who can blame them?
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u/-dyedinthewool- 6d ago
No wonder the wheels on my luggage were broken when i got it back. This man is deliberately slamming these as hard as possible?!
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u/RealisticSecret1754 7d ago
An investigation was undertaken into the behaviour of two team members at Melbourne Airport who were handling customer luggage in an unacceptable manner.
“As a result of that investigation, Swissport has terminated the employment of these individuals.”