r/iphonehelp • u/HalfPumkin • 6h ago
Activation lock is on but apple told me its off. Help needed
My iPhone is locked to the owner(iPhone Xr). Apple told me there is no activation lock active, but there obviously is because it's locked to the owner. I restored it with iTunes already but nothing changed. I found out that FMI is off. iOS 17 or 18. What should i do?
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u/Appropriate-Aioli352 6h ago
If Find My is off, it is not Activation locked. It might show that the phone is locked to another account, but just go through the setup and once it activates itself, it will realize it no longer has activation lock!
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u/HalfPumkin 6h ago
Yeah but when i go into setup i connect to wifi and then it asks me to enter apple ID
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u/Richard1864 Amatuer Aficionado | extra mile goer 4h ago
Then you enter YOUR Apple ID.
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u/HalfPumkin 4h ago
Thats the thing, it's my OLD Apple ID which I don't remember. When i tried updating that phone a few years ago it asked me for ID again and I forgot it so i bought a new phone and now i need this one again because the new one is on repair and i need to unlock it. I already sent Apple proof of purchase and they told me there is no activation lock on my phone and that i can use it normally.
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u/macosxorcist 3h ago
If Find My iPhone is off then resetting it using iTunes will wipe the entire phone to factory settings and allow you to set it up again.
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u/HalfPumkin 3h ago
IMEI checkehrs say its off but i think its on bc when i factory reset it it stays at locked by owner
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