I had a Mete MC9 purchased and shipped to a local FFL. They specifically state FedEx won't ship to them, so don't use FedEx. I confirmed with them, they won't ship FedEx. They then shipped FedEx.

The package was refused by FedEx and sent back to BattleHawk. Now BattleHawk is charging me $50 to ship it somewhere else, or pay 10% restocking fee to have it refunded.

They can't pay attention to FFL information or details, and yet they somehow sell guns?! Absolutely absurd and a complete scam.

!!! ➡️ RESOLVED & NEW REVIEW POSTED ⬅️ !!!

Jumped on the cheap STV 9mm posted up on gundeals last week and received my order today.

Not sure if I got my full 1000 rounds, but at this point I'm just gonna take the "L" I only received 695 of 1000 rounds ordered. Already sent CS email and photo evidence.

None of the boxes were in, what I would consider, retail condition. Many looked ragged/rotted (improper storage). It got worse towards the bottom, a lot of loose ammo and flattened boxes.

Absolutely no pride went into the selection/packing (or most likely REpacking by UPS). I order ammo almost exclusively online nowadays and this is the worst I've ever received from any by a country mile. I'll be reaching out to their CS to see if they even care or want to try to make things right.

Just glad no holes got poked into the primary/outermost box. Now, let's see if my guns explode.

I'll give them a chance to make it right, otherwise it's chargeback time.

Gallery of Ammo Packing Horror AND Missing almost ⅓ of my order...

UPDATES:

• 12/17/2024 @ 1107CST: CS replied stating the box did not leave their warehouse in that condition and must have occurred enroute. They requested photos of the external box for their UPS case (which I provided). They said they will send 4 boxes, but I corrected their math and stated I was missing 305 rounds, which comes out to a little more than 6 50-round boxes.
  
• 12/17/2024 @ 1340CST : CS replied and verified they will be resending 7 50-round boxes to fulfill the remainder of my order. They mentioned my original box looked like it had been opened/repacked in transit, as they do not use clear packing tape. I will update once I receive the 2nd box.

Ordered an SDS MAC 1014 on 12/17 for fun, cheap 12 ga shooting. Vendor is a large wholesale drop shipper with a 3-7 business day processing time stated on their website. Checked order status frequently as I was anxiously awaiting my new gun as well as inventory stock as I had driven several friends towards the deal and to my surprise several models were still in stock into the 25th before all models sold out shortly after. Two weeks of checking every day and my order was still on processing, so I decided to reach out to support and check on its status. I reached out to support on the 1st and let them know that I understood Christmas (roughly 1 week from order) and new years just seven days after and that also I understood stated processing times may be more delayed during holidays but that I had no status update on my order from 15 days prior. Dahlonega armory reached back out to me four days later on 1/4 stating, “There is something going on with the FFL at [FFL NAME]. The have more than one FFL and we have not been able to get ahold of someone with the correct information. Your order has been refunded.

Ken”

Even thought I know that they are a drop shipper and state that if there is a problem with your order, other orders after you may be processed before your own, Dahlonega Armory made zero attempt to reach out to me and let me know that there were issues with my FFL. FFL (located in the same state as retailer) had no such indication of attempted communication from Dahlonega Armory. Purchased a separate gun from Eurooptic in the same time span to the same FFL and the time from order to pick up was 6 days with no hang ups (12/24-12/26).

To me it would appear that Dahlonega Armory was unable to fulfill the supply of orders on their sale and left me in the dark about it for far too long. If they had actually attempted to rectify the supposed issue of inability to contact my FFL with me, there’s at least 5 FFL’s within a 10 mile drive that I would have been more than comfortable going with instead. I will NOT be shopping with Dahlonega Armory again as their poor service cost me the better part of 3 weeks for an alleged issue that would take 1 email or 5 minutes on the phone to clear up.

Posted daily deal during black friday week for EOTech EXPS 3-0 for a really good price. Went out of stock in like 15 min.

Restocked the next day with higher price.

Confirmed the order I placed for the daily deal, charged me, shipped it the following day.

24 hours before delivery they requested a return to sender because it was a pricing error. Said I would not be credited for 5 days after they receive it, which will be at least 2-3 days from notification of the return to sender. Best they could offer was a 10% coupon.

Extremely poor customer experience and the amount of money they are saving after all the customer service, shipping and handling, and restocking must be pretty minimal. Don't do business with these guys, you are just a number to them.

EDIT: Thank u/danny_psa for making things right. PSA after seeing enough outcry on reddit due to all the folks getting affected by the return to sender notifications and poor communication from PSA. Their reddit rep dug into it and talked with some folks and anyone who had an optic shipped but returned to sender could have it sent back out if they reached out to him.

Danny deserves a raise, and PSA needs to get their shit together. Also the CS team was not exactly great communicating what was going on (Danny was fantastic though). That happened both with this situation and another item I had to return. They have avoided my personal blacklist for now, we will see how they do in the future.

Placed a order for 47 boxes of the 9mm remington deal yesterday. Just got a email they canceled my order with no explanation and they booted the price to 11.98

Best price online with free shipping because it was a gun. Accessories I ordered also shipped free. Great business. Quick shipping.

Purchased 3000 rounds of PMC XTAC 5.56 on 1/2/2025 only for them to hold funds and then suddenly cancel today “due to unforeseen circumstances.” Ammo was listed at $5.74 a box, and shortly after ordering was sold out and relisted at $8.75.

I’m assuming it was a pricing error on their part, but it appears that multiple people buying different types of ammo were affected. Sucks that they won’t honor the listed price and their response is total bullshit.

Was concerned when i needed to create an account before seeing shipping cost. Then the shipping cost was very high, but the deal would've been worth for ammo. Place 2 orders, both cancelled for "unforeseen circumstances"...basically they didn't like the deal they were offering on their site and cancelled. I can understand if there is a glitch, but they seem to be fulfilling other's orders for the same deal, indicating they are picking and choosing which orders to fulfill. will never click on this website again.

Placed an order on 1/2/25. Like others, my order was cancelled for “unforeseen circumstances”, only to be relisted at a more expensive price. These guys should be blacklisted.

I was lucky enough to grab the EXPS 3-0 for $419 shipped last week and they cancelled the order due to a pricing error.

After talking to Danny PSA on Reddit, he and PSA assured me that they would reinstate the order and honor the original price for the Eotech.

Awesome move on PSA and I owe them this review.

Gun Zone Deals had a crazy good price on the Rock Island Tac Ultra FSHC right after Christmas; so low that I decided to order it in spite of some sketchy reviews they got here. Placed my order on 12/31, figuring with New Year’s the delivery might take 7 to 10 days. Happily, the package arrived at my FFL on 1/3!

Ordered 17 boxes of UMC 9MM 115 Grain FMJ (50 round box) on 1/3/25. My order was confirmed and then canceled 3 days later due to "unforeseen circumstances".

Whatever, now I want to delete the account that I was forced to create to order... But there is no option to. I have to email them to get it deleted.

Screw these guys. I'm glad I gave them a local strip club's phone number instead of mine. Have fun selling that info to the data brokers boys.

Update 12/21: After supplying a return label, HDTAC ghosted me for the second time. Multiple promises from HDTAC, specifically made by their Director of Operations, went unfulfilled. I found their distribution center (third party company) who confirmed there are issues with HDTAC’s account, but the distribution center could not disclose what HDTAC’s issues actually were. I started a dispute with my credit card to be reimbursed.

I would not recommend HDTAC for any of your needs. Instead of making things right, the organization will steal your money.

————————————

On 11/6, I ordered an AGM thermal, which I later found out that I selected the wrong specs. Later on that day, I ordered a second AGM thermal. So I figured that I would simply return the first thermal.

The first thermal was delivered on 11/13 no problem.

The second thermal has not been delivered.

On 11/6, 11/12, and 11/13 I reached out via email- no response.

On 11/12, 11/14, 11/15, 11/16, and 11/18 I’ve reached out via phone call to the office- no response. The phone numbers posted online and Instagram: 1. 251-850-5826 2. 251-292-4088 3. 251-786-3260

I have also reached out on reddit, as that’s how I discovered HDTAC.

I would simply like to initiate a return and get a status update on the second order. I understand things get crazy in the world.

EDIT: after calling many times today, 11/18, I received a response via email from HDTAC stating that the issue is with their CREDIT CARD PROCESSOR. That issue is being resolved, and all refunds and all shipping will be online in 7-10 days. They want to make it right and rebuild trust.

SECOND EDIT: still not resolved. As of 12/15 HDTAC has supplied return label and I have shipped the return item. HDTAC still has not shipped the 19-256.

12/2/24: Ordered a package for my buddy to take advantage of that sweet, sweet sale they had going on. I was shipping something to my buddy for his Christmas present.

12/9/24: Notice of tracking info received and I thought, “Awesome, it should get here by the end of the week.” Boy was I wrong…

12/16/24: A week rolls by, I check tracking and notice the shipment is still not dropped off, so I contact CS and they elevate this to something called Tier 2 Customer support and I’m expected to hear back from them.

12/21/24: Never heard back from their “premium”customer service as of yet, and am left stranded after almost 3 weeks time.

Anyone have similar experiences with ar15discounts? I used them one time in the past, pretty slow shipping, but it got through eventually. Super bummed out that this present will not arrive at my buddy’s before Christmas time. I know people are going to reassure of the holiday seasons shipping times, but this is excessive. What do you think?

They cancelled my order due to “unforeseen circumstances”. I knew it was too good to be true. Just so unprofessional to advertise a sale and then refuse to honor the orders placed. If there was an actual reason why then they would be transparent and tell me. I feel like this should be bannable, failure to deliver and certainly something shady going on.

Ordered an OKC3s on July 4th during their sale, got the "will ship in 7-10 days" so figured they actually had it. Card got charged a day later, then refunded, but the order still stands. Since 07/04/24, they have continued to inch the expected ship date back to 13 days from the current date, for several months.

Typical drop shipping opticsplanet, at it again.

Ordered a Trijicon SRO, 2 Magazines, 5 boxes of 9mm Syntech, 5 Boxes of CCI SV .22LR. It was shipped in 4 different packages, I received the 9mm ammo, plus one of the Magazines. One Magazine came from somewhere else with a different tracking#. I purchased Insure shipping, FedEx dropped one Box off at someone else's House, they send me a picture which was clearly not my house. I send a support ticket in immediately to Battlehawk, they replied to me I have to talk to FedEx, FedEx gave me the runaround and today denied my claim, I have tried to contact Battlehawk even a new ticket and Called, no response period they hang up on you. told them that I'm short of the .22 ammo and of course the SRO. showed them the receipt and pictures, nothing. I never signed for a package or anything. So I guess there is nothing I can do and $600 in a hole.

Tl;dr: BattleHawk Armory cancelled an order I placed days after I made it, didn’t tell me the order was cancelled or issue me a refund until almost a month later, and then lied to me told me that I was the one who cancelled it.

I placed an order with BattleHawk Armory early last month, a few days later I noticed I had ordered the wrong color stock and asked for it to be changed. I was told that “Unfortunately we cannot edit orders after they have been placed.”

After waiting their requisite 10 business for a shipping update I contacted support who promised me they would have my order shipped out the next day. Another 4 days go by and I contact support again asking for an update.

Support then tells me that I cancelled my order, “apologize” for not cancelling it earlier, and say they issued a refund. Bewildered, I tell them I did not ask for my order to be cancelled. BHA support responds telling me that he had actually cancelled the order almost 3 weeks ago when I asked to change the color of the stock I ordered. This was the same support agent who said he would have my order out a just last week.

Order a bunch of stuff for my build. Half came and it's been a month and the other half still hasn't arrived. They just give you the run around saying it'll still arrive but at this point I'm asking for a refund and if they don't do it, I'll do a charge back.

DO NOT BUY FROM THESE PEOPLE

On 08/01/24 I purchased a holosun 407k green dot from this site. The site had a notice to expect shipping within 7-10 business days. On 08/18 I still hadn’t received any shipping notification so I contacted support asking if there was any idea when it would ship. I got a message back effectively saying “sorry, we’re a small family business, we’re slammed and we don’t know when it will ship but it will! Thanks for your grace!” (Paraphrased). I waited a couple more weeks with no sign of any progress. Contacted them again on 8/30. Received a reply

Thanks for reaching out and your kindness with our family thus far. Your order is now in the queue. My husband and I are still working crazy hours to try and catch up. We would anticipate it shipping next week. :) Thanks again!

Waited to the end of the week and nothing so reached out one more time.

Just received this reply

Hope you’re having a nice weekend! Still slammed. Thanks for asking! Looks like it is on top of the shipping queue. Our apologies our last estimate was incorrect. It all depends on how many we can ship out each day. But it will be shipping. Thanks for hangin in there with us. We appreciate it! :)

So, after nearly six weeks and triple the high end of their shipping estimate, they can’t tell me when it’ll ship, just “soon”. I just went back to the post on gundeals and saw others had similar issues. One used stated that they asked for a refund, were told it had been issued and to expect it on their card in 3-5 business days. That was 2-3 weeks ago and it still hasn’t come in. I will be initiating a chargeback through my bank tomorrow. Do not be fooled by these peoples use of smileys, “appreciation for your Grace and understanding” or ploy of playing on your sympathies for a small business doing what they can. This is the worst retail experience I’ve personally had on gundeals and I recommend everyone steer clear.

EDIT 10/28/2024: Called customer support. Support on the line was actually very nice, and assured me she'd look into a solution that I'd be happy with. Looking to hear a follow up and will update this post accordingly.

EDIT #2 10/28/2024: Got in contact with Jasmine who gave me a discount so that I can directly order another Bodyguard at the same price that I originally ordered for. Turns out my order was canceled as Guns.com integrates their inventory with other FFLs. If you purchase a gun but that FFLs POS doesn't update, then poof, they can't fulfill it.

While it's a bit annoying of a process not knowing if another FFL's POS is correctly updating their inventory on guns.com, the support team was helpful and helped me figure out a way to get my bodyguard at a good deal. Jasmine helped keep me as a customer.

Keeping original post for clarity.

TL;DR: Bait and switch. Now not sure of what to do

Recently went through the hassle of putting a “gun offer” on the Bodyguard 2.0. and to my surprise got a great deal! As soon as I was approved, I started the checkout process.

Guns.com has a shipping charge and “Gun Processing Fee” of $15, so I figured: hey, I got a good deal on a 2.0, let’s add another gun to make it worth it for me. So, I added another firearm to offset the processing fee.

Well, to my annoyance, Guns.com CANCELLED my Bodyguard purchase and gave me a middling “$30 off” my next order. Even better, they haven’t canceled my order on the other, so now I’m paying the full shipping and gun processing fee on a SINGLE firearm.

Can’t blame anyone other than myself for continuing with guns.com despite the bad press. Now I need to figure out how to get my money back.

Awesome experience with this vendor--just ordered a Microbest BCG but but forgot to add an LPK before checking out. Called store to ask him to cancel the order so I could redo order. Instead, he gave me a $7.50 store credit to cover shipping costs (and some!) and offered to combine my orders into one shipment. Ended up purchasing a couple extra things as a thank you!

Ordered an item that was well priced like many others on here. Got a shipment notification then a shipping exception notification. No other communication from the company. Had to come on here to find out that PSA cancelled some orders, delivered some and is now trying to claw back some. Not sure how they decide whom to deliver to vs. whom is a pricing error. Now it seems my hard-earned $$$ will sit in limbo in their account for a few weeks and no gear when I need it and that I will have to sort things out with my credit card company. Will not buy from again no matter the price due to unprofessional behavior. In all of my years of buying items online, this is a first.

Ordered a factory FN SCAR 17 mag. Instead received 2 ProMags, which combined are worth about half of one factory FN mag and are known to be the cheapest garbage you can buy. Submitted a CS inquiry and no response for 2 weeks. Then charged back with my credit card and suddenly someone reached out wanting to know why I charged it back. Gave the whole story, including how they ignored my CS request. Haven’t heard from since.

Additionally the OD PMAGs from that same order were significantly different colors.

Owner responded to my comment on a GD post warning others saying he’d reach out to me directly to make it right, earning him good report with the community. Weeks later and this also never happened.

Absolutely dishonest company with nonexistent customer service. Will never do business with again and recommend others to do the same.

Eddie from Mototech is a thief and a liar and should not be running a business. If you want to regulate the gas in your SCAR, get a KNS Discarder. It's a better product, it costs less, there isn't a wait and it isn't run by a POS that's willing to steal hundreds of dollars from you.

I did everything I could short of just walking away to not make this public and told them as much but they're willing to risk their rep to hold onto my money and now I'm just completely over it. I think anyone considering spending their money in their direction should be aware of who you are sending your money to.

• I ordered a couple scarburators, which of course have a future delivery date. No big deal
• He misses this date by over a month so I told him to cancel since I had Discarders now (which are great btw).
• He asks me to please keep the order since he's shipping them out 'next week' and if i'm not impressed when i get them i can send them back for a full refund.
• Just to help him out I told him if they really are going out next week I'll keep the order.
• 3 weeks later they still haven't shipped so I told him I should've known better and to cancel it for sure this time. He doesn't respond.
• A few days later he ships anyway.
• I tell him I don't want them and want to return them. No response
• I email him several more times and also through the mototech website form with no response.
• I ship them back signature required. He signs for them.
• Email to verify he had received them and when should I expect my refund. No response.
• I call him, he answers and acts like he hasn't seen them but will check and get back to me. Never contacts me back.
• I send him more emails asking when I can expect my refund. No response
• Call him again almost 2 weeks later. He answers and says I can't return them and that they are fine. I remind him he said I could return them if I'm not impressed.
• He follows this up with a sob story about how they are a little company and the metal didn't come in blah blah blah. I remind him this isn't my problem and I want my money.
• At this point he's had my money for many many months and even had the Scarburators back since September.
• Tells me he doesn't have the money to refund me but he'll try to figure it out. The easy answer is to send these to someone that's waiting in line for them but apparently that won't work because he's dead set on hanging onto my money.
• It has now been another month with not a single peep after telling me he'll try to figure it out. I tried contacting him again and just like every other time no response.

I don't have my money, I don't have the Scarburators and this loser thinks its acceptable to just leave it like that and ignore me. This has been going on since May.

If I had known this is the way this dude does business I never would've sent him a dime just out of principle if nothing else. Unfortunately, I didn't get a heads up before I made that mistake.

For everyone else- HERE'S YOUR HEADS UP.