Cancelling Telus Services in BC

[u/No-Hunter5782]

Just a win I wanted to share, stand up for your consumer rights when cancelling services with any big media company.

I called support to terminate a contract before the time was up and they wanted to charge me an early cancellation fee.

I told them I am leaving the country, where they don’t provide services, had no one they could transfer services to, and that it is illegal to charge a penalty for termination of service under these circumstances.

The customer service agent said they would immediately charge me. I said they wouldn’t and it would be illegal to do so.

They transferred me to another supervisor who repeated the same things. You agreed to this contract, you agreed to these terms, you agreed to the cancellation fee. I said due to my circumstances the cancellation fee now has to be waived as per the CRTC and BC Consumer Rights laws.

I was escalated again, but not before being put on hold for 45 minutes. When the boss level supervisor answered, she was happy to cancel my services and waive the cancellation fee.

Took 2.5 hours. And the cancellation was processed in minutes.

Moral of the story, they will repeat the script because most people don’t know the law snd won’t question them or the appearance of authority.

Know your rights!

[u/InjuryOnly4775]

They have a bill of rights that speaks to this.

But yeah if you go to customer loyalty they can approve almost anything.