r/britishcolumbia • u/No-Hunter5782 • 3d ago
Cancelling Telus Services in BC Discussion
Just a win I wanted to share, stand up for your consumer rights when cancelling services with any big media company.
I called support to terminate a contract before the time was up and they wanted to charge me an early cancellation fee.
I told them I am leaving the country, where they don’t provide services, had no one they could transfer services to, and that it is illegal to charge a penalty for termination of service under these circumstances.
The customer service agent said they would immediately charge me. I said they wouldn’t and it would be illegal to do so.
They transferred me to another supervisor who repeated the same things. You agreed to this contract, you agreed to these terms, you agreed to the cancellation fee. I said due to my circumstances the cancellation fee now has to be waived as per the CRTC and BC Consumer Rights laws.
I was escalated again, but not before being put on hold for 45 minutes. When the boss level supervisor answered, she was happy to cancel my services and waive the cancellation fee.
Took 2.5 hours. And the cancellation was processed in minutes.
Moral of the story, they will repeat the script because most people don’t know the law snd won’t question them or the appearance of authority.
Know your rights!
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u/siixer 3d ago
Had a similar experience when I was moving into an apartment building. Had Telus Fibre, but they didn't offer it in my new building and they wanted to "adjust" my contract or charge cancellation fees, but I fought back telling them since they can't offer the terms of my original contract it was now null and void. Took a bit of effort, but it all worked out and now I have Rally Internet for way cheaper.
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u/No-Hunter5782 3d ago
This is the way! If they can’t meet the terms of your original contract, you’re off the hook!
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u/ZealousViper85 3d ago
where is this rally internet available?
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u/siixer 2d ago edited 2d ago
Specific apartment buildings in the lower mainland have them. 5000 up/down fibre for $70/mo is my plan.
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u/geraldpringle 2d ago
Looks like Rally is only in Toronto
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u/siixer 2d ago
It's also available in the lower mainland.
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u/geraldpringle 2d ago
Sorry. You are right. Found some buildings by searching V5 and V6 postal codes on their availability checker.
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u/professcorporate 3d ago
Well done on doing it - at least they were willing to cancel, even if they wanted to charge a fee (and good going getting rid of it). Last time I left the UK it was over three hours each with both my gym and my cell company (Three) who pretty much refused to believe I was leaving the country without proof of where I'd be living in BC. (The gym somewhat memorably at the end of it after a long explanation about interior BC told me to enjoy my time in America, which possibly hinted at the struggle they have with the concept of 'outside UK')
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u/One_Impression_5649 3d ago
You can also find any area of B.C. that doesn’t have Telus service and say you’re moving to that location and have your service cancelled for free.
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u/No-Hunter5782 3d ago
Correct. If they cannot meet the terms of your original contract, they’d take have to cancel it with no penalty.
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u/Abbaskarateman 3d ago
How do you find these areas of no service?
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u/No-Hunter5782 3d ago
You can head to the site as a ‘new customer’ and put in addressed to see if they can service your new address until you find one that doesn’t. You can also check their service areas on their website.
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u/6mileweasel 2d ago
yeah, and even that is not accurate***. This is the Telus that when we moved our service because we moved communities in 2017, told us that the house we bought had no record of Telus internet. This is 15 km in a 'rural suburb' of Prince George. Thus we would have to pay mo' $$$ to put in internet, and they couldn't move the service on the date originally stated - i.e. the day we moved in. It would take up to two weeks.
Welp, the former owner and their tenants both pointed out that they had Telus internet service. I was on and off the phone with them several times, and getting mad because we had physical proof standing in front of the live internet wiring.
FINALLY, they sent out a tech to "verify" the internet infrastructure and sorted us out. And got us some discounts for a few months because of the 'arguing with overseas Telus reps' pain and the additional time to get him out there. The tech was awesome. The customer service, not so much.
All of this, just for Telus 50 on copper, the best we can get here. *sigh*
***Edit: just checked. It still says Telus "services are not available" at our address. lol
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u/One_Impression_5649 2d ago
Why, you ask Reddit of course. In the kootenays just south of Salmo there is an area they don’t have any service. Rosebud lake area, nelway, sheep creek.
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u/Calm-Counter1308 2d ago
It’s people like you that end up making people who are legitimately moving have to provide proof. Telus (and other companies) will only “take your word for it” until they see a spike in their metrics.
Don’t sign contracts that you don’t plan to honour and you won’t have to lie to get out of it.
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u/One_Impression_5649 2d ago
yeah okay grumpy pants
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u/Calm-Counter1308 2d ago
Didn’t realize having integrity made me grumpy.
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u/fmmmf 2d ago
You think a mega corp like telus has integrity?? Lmao what.
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u/Calm-Counter1308 2d ago
That lack of integrity of a megacorp has nothing to do with personal integrity. But I get that it’s easy to justify your own bad character by comparing it ti a corporation.
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u/fmmmf 2d ago
There's a literal law by the CRTC, meant to protect consumers, that's being violated that Telus themselves are not upholding. OP had to go through several hoops to have the law upheld.
By someone standing up for their rights and telling others to as well, displays a lack of integrity?
You mention adhering to a signed contract - are you aware that it's Telus that aren't the ones holding up their end?
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u/Calm-Counter1308 2d ago
Can you? I was responding to individuals that were saying you can find out where in B.C. there are areas that are outside the service area so they could call and cancel their service and tell Telus that’s where they are moving because currently Telus does not ask for proof.
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u/One_Impression_5649 2d ago
That’s what we like to call “winning” Mr integrity.
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u/Calm-Counter1308 2d ago
Exactly what do you think you are winning? If you think you are winning against mega corps you are delusional. The only way to win is to not sink to their level. Or better yet stop being dependant on them. When did integrity become an insult?
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3d ago
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u/benuito 3d ago
Shaw is crap now that Roger's is in charge. I've never had so many problems in the years before that was just Shaw.
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u/El_Cactus_Loco 3d ago
I used to live out east and rogers was the only option. They screwed me so hard I vowed to never use them again. Moved to BC and got Shaw, all was good.
Then the stupid fucking CRTC approved the deal and suddenly I’m a rogers customer again. Service has fallen off a cliff. Fuck the consumer, gotta let the rich get richer! This country sometimes….
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u/RipOptimal3756 3d ago
Service has fallen off a cliff.
I've never used Shaw/Rogers but I believe it. I live right beside the Shaw now Rogers office in my town. When it was Shaw they had 5 service vans always coming and going. They now have only two Rogers service vans and one sits parked never moving 90% of the time and the other one comes and goes a couple times a day. I wonder if they did a mass lay off when they switched?
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u/eeyores_gloom1785 3d ago
yeah they did, but before the sale, so many took the deal that some were asked to stay back so they didn't collapse
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u/RealRekcah 2d ago
Yep was a shaw customer for ten years, I was paying 84 a month before now I'm paying 94 for 500mb speed because my area doesn't have fiber optics. Told them I won't sign another contract so they said it will cost $120 a month.
So I ordered a starlink which is also $120 a month, doesn't require contracts and let's my disable it when I travel for work and am not home so it will actually be alot cheaper and higher speeds.
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u/brycecampbel Thompson-Okanagan 3d ago
And Rogers CS has gone downhill drastically, especially since the drama between the Chair and former CEO.
I'd still say Rogers is "better", but better than worst is still bad.
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u/NAMED_MY_PENIS_REGIS 3d ago
I've been a Rogers Small Biz customer for 5 months and I'm 3 for 3 on calls to support where the rep can't help me. Not only that they don't have a support supervisor who can take the call, escalations are only done via ticket and are 3-5 business days later.
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u/No-Hunter5782 3d ago
Do itttt! You’ve got this.
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u/NeonChurch 3d ago
Does anyone happen to know the articles and subsections I can reference? I'm trying to find it through google but its a little daunting trying to find the exact law I can reference.
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u/No-Hunter5782 3d ago
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u/Reality-Leather 3d ago
Which specific section(s). Not a lawyer so it will be helpful for many ! Appreciate
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u/No-Hunter5782 3d ago
They both play off of each other. The CRTC states that you can cancel due to lack of service in an area, inability to meet original contract requirements or death. The BC consumer act says you can’t charge a penalty for cancellation of service if provider can no longer meet its terms due to change in receiver’s life that prohibits them from using/accessing the service.
I’m also not a lawyer, you have to read it through.
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u/No-Hunter5782 3d ago
The part that applies to your situation will depend on the contract you have and the services they’re providing.
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u/Cold-Jackfruit1076 1d ago
Want to poke in here. Also not a lawyer, but familiar with contract law and how laws are read.
Continuing services contract — cancellation
A consumer may cancel a continuing services contract by giving notice of cancellation to the supplier not later than 10 days after the date that the consumer receives a copy of the contract.
(2)A consumer may cancel a continuing services contract by giving notice of cancellation and the reason for the cancellation to the supplier at any time if there has been a material change
(a)in the circumstances of the consumer, or
(b)in the services provided by the supplier.
and
(4)A material change in the services provided by the supplier occurs
(a)when, for reasons that are wholly or partly the fault of the supplier, the services are not completed, or at any time the supplier appears to be unable to reasonably complete the services within the period of time stated by the supplier under section 24,
(b)when the services are no longer available, or are no longer substantially available as provided in the contract, because of the supplier's discontinuance of operation or substantial change in operation, or
(c)when the supplier relocates the supplier's facility so that the distance between the supplier and the consumer is more than 30 km greater than when the supplier and the consumer entered into the contract, and the supplier does not provide reasonably comparable alternative facilities for the use of the consumer not more than 30 km from the consumer's location.
In this situation, the service was completed (the OP had service), and under 4(b), the services are available, there has been no discontinuance of operation on Telus' part, and the supplier's facility has not been relocated more than 30km from the consumer's location (which would be a material change).
Not saying they're necessarily wrong, but there are multiple factors in play here.
Also, the CRTC law you quoted doesn't mention anything about early termination fees being illegal if the customer is moving outside the service area.
You didn't 'win', OP. You signed a contract, and you argued your way out of it by escalating to a supervisor, who cancelled the fee because it was more convenient than continuing to argue with you over the contract that you signed.
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u/No-Hunter5782 1d ago
The circumstances of the consumer changed- moving somewhere where service isn’t provided.
I’m not sure which part of the crtc law applies in this case, I was just advised that it did, and there was a protection in place whereby they couldn’t charge a penalty due to a change in my circumstances that made it impossible for me to continue using the services laid out in the original contract.
I consulted with a lawyer prior to my call. I appreciate your understanding and perspective here though.
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u/Cold-Jackfruit1076 1d ago
The circumstances of the consumer changed- moving somewhere where service isn’t provided.
(Again, for clarity, I am not a lawyer and this is not legal advice).
In the Business Practices and Consumer Protection Act, I can only find language to the effect that a contract may be cancelled in the circumstances you've described -- I can't find anything about the illegality of charging an early termination fee simply because one no longer resides in the service area.
I’m not sure which part of the crtc law applies in this case, I was just advised that it did, and there was a protection in place whereby they couldn’t charge a penalty due to a change in my circumstances that made it impossible for me to continue using the services laid out in the original contract.
Unfortunately, based on a plain reading of the Internet Code (the CRTC regulations that you linked to), it doesn't appear that the advice you were given was accurate. I'm unable to find any language to that effect.
The only similar language I can find refers to the provision of a subsidized device -- an Early Termination Fee may not be charged for an indeterminate contract if a subsidized device was not included as part of that contract (Section G: Early cancellation fees – General).
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u/No-Hunter5782 1d ago
I’m certain you have a thorough understanding of the law, moreso than the lawyer I consulted who also had access to my specific contract with Telus.
Being a facetious dick aside, I’m glad it worked in favor whether or not my lawyer or your interpretation were in the right.
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u/rayyychul 3d ago
Are you actually leaving the country or was that a fib? (Not judging, just curious!)
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u/No-Hunter5782 3d ago
Nice try Telus
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u/rayyychul 3d ago
Bad guess :(
Just wondering if they ask for any verification is all or they just take you at your word.
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u/No-Hunter5782 3d ago
They take you at your word.
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u/mario61752 3d ago
So you signed a contract fully knowing the terms and conditions, lied about your reason for cancellation to abuse consumer rights laws, and think you're smart?
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u/dergbold4076 2d ago
I used to work for Telus. Fuck Telus and their abusive tactics on everyone involved.
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u/eseytsdi 3d ago
Or life happened and they have to leave the country. Where did they say they lied?
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u/mario61752 3d ago
You need to read the whole post and OP's comments again. Pay attention to how carefully words are chosen. OP is careful not to lie about what they did from start to finish, but with a bit of common sense you can tell what likely happened.
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u/MyNameIsSkittles Lower Mainland/Southwest 2d ago
Watch out, we got an internet vigilante over here
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u/mario61752 2d ago
Do you even know what vigilante means?
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u/Amazonreviewscool67 2d ago
ISP-Man, ISP-Man
Does whatever an ISP can
Repeats the contracts, helps their lies
Swindles customers, just like flies
Look out!
There goes the ISP-Man!
Is he cruel?
Listen, bud,
He’ll cap your data just for fun
Can he hike bill ahead?
Blame the fine print you no read
Hey there,
There goes the ISP Man!
In the chill of night,
On their billing screens,
Hiding greed from sight,
Costs stay behind the scenes
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u/No-Hunter5782 3d ago
I’m not looking to dox myself 😅
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u/mario61752 3d ago
That's not what this is about. Instead of saying "I am leaving the country" you said "I told them I am leaving the country. Instead of saying "I didn't lie" you rhetorically asked me "Did I say I lied?" It's very obvious.
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u/No-Hunter5782 3d ago
No, it’s you making assumptions. I’m allowed to protect my privacy.
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u/No-Hunter5782 3d ago
Where did I say I lied?
Also, cancellation fees should be illegal. How does that boot taste?
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u/mario61752 3d ago
That is your own moral compass deciding which business practices are or aren't morally acceptable. In fact, people like you are the reason companies need policies to protect themselves in the first place. You chose Telus fully knowing the cancellation policies and then you abused it for your own benefit. I hope you feel good when shitty services get shittier and shitter thanks to shitty consumers.
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u/No-Hunter5782 3d ago
Your argument is inherently untrue. Capitalism will capitalism. The great wealthy minority will continue to take advantage of their control over resources and monopolize the markets at the peril of the majority until society collapses or we rise up and there is ultimately a revolution. You keep defending big business though and pretending that their contracts and restrictions are moral. Thanks for sharing your thoughts tho!
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u/mario61752 3d ago
You keep defending big business though and pretending that their contracts and restrictions are moral.
Am I? I am not. I agree cancellation fees are shitty. It's put in place as a punishing measure to retain customers short-term, and that must be what they chose to do to meet revenue goals. What you could have done was simply choose another provider who didn't do that. I would only agree with what you did if BC had only one provider left or if all providers charged a cancellation fee.
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u/No-Hunter5782 3d ago
You’re making a lot of assumptions here. How do you know that I had the option to choose another provider?
You’re defending a company’s right to charge a fee if you break a contract when your life situation changes that no longer allows you to use their service.
You’re saying that what I did was immoral, even though it was within the confines of the law and was protected under the consumer rights act.
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u/2boostfed 2d ago
In brookswood there are now 2 providers Telus and shaw/Rogers( garbage that this was allowed) and both of them charge a cancellation fee which according to the laws is illegal.
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u/Szteto_Anztian 3d ago
Respectfully, who the hell cares? Big companies don’t need any more money, especially when they significantly overcharge for service.
I put this firmly in the category of “if you see someone stealing bread from Walmart, no you didn’t.”
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u/MaximinusRats 3d ago
Well done and screw Telus. It's an awful company - though not as awful as Bell.
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u/nullhotrox 3d ago
I had to use this once when I was a teenager in the late 90's to one of those predatory gyms. They wouldn't let me cancel without proof I was moving, so I walked down the mall we were in and bought a one way Greyhound bus ticket to the other end of the country, brought it in as proof, got my cancellation approved and fully refunded and then walked out and got a refund on the bus ticket. Went home skipping.
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u/islandman_141 3d ago
Fun fact - it’s not actually a supervisor or manager you got transferred to. It was an “escalation agent” just a regular agent with extra training to deal with angry people. Still a win for you though because they can do things other agents cannot.
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u/Ganko_Oyaji 2d ago
I cancelled and had the 45 minutes multiple representatives call too. Mine wasnt restricted to contract obligations and should have been a goddamned 2 minute call. Their modus operandi is to hate-fuck the customer one more time for the memories? They then follow up with multiple methods of harrassment to try to get feedback on how they can do better and dangle half-assed "deals". Telus, it's been 2 months and I'm up to 4 friends and family that I have convinced to ditch you. Hope that 45 minute call was worth it to you!
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u/Only-Nature7410 3d ago
Telus is pure evil and terrible customer service
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u/No-Hunter5782 3d ago
They offshored their first line of call centre service. It’s honestly just poor people being taken advantage of and being paid based on hitting evil corporate metrics
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u/dergbold4076 2d ago
Former tech and can confirm big time. All the dispatch used to be on shore, right in Burnaby actually, and they wouldn't do things like say. Sent you to Hope for one job and then have your next be in West Van for 11am. Yes things like that happened when they off shored dispatch so they couldn't completely off shore. But they Dudas much as they could. It sucked big time
Nothing to say about the fucking metrics that they put on everyone since like 2005 or something. Reason being is that they had to get the sales people out in the field to deal with customers. And those bastards sold things, so the company thought everyone could sell as sales did it so easily. Spoiler a lot of the techs hates it and those that used to work in sales before tended to be the worst techs; but they sold so they were the golden children that could do no wrong. And yes they use the metrics bullshit (legacy of Jack Welch of GE, fuck that man) as a carrot on a stick for extra pay.
I despise them.
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u/LOGOisEGO 2d ago
I spent a total of around 12 hours on hold to cancel a telus account. Every 45 mins, they would just hang up the call and I had to try again. Finally, I got to talk to an agent, they put me on hold to check my account, and then hung up on me. Call back, wait another 45 mins, repeat my story and concerns to cancel, put me on hold, then hung up on me. This went on at least 10 times until an agent felt sorry for me and gave me a direct number for their supervisor or higher up. He had it resolved in 5 minutes.
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u/whirlydirly22 2d ago
Customer service is useless. I helped an individual about a decade ago cancel her services since she was moving out of the country for good. Called Telus on her behalf to get final fees owed and such. They quoted a certain figure and she paid it. Then maybe a month later someone from Telus calls me since I was now the contact person and was informed that she had a balance remaining. I told them to kick rocks. We went out of our way to ensure that she would not have any amounts owning and let them know exactly the situation. Why would we now need to make special arrangements for any further amount owning?
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u/Parkerama 2d ago
Congrats! I had the same experience. We moved from BC to Ontario where Telus isn’t offered.
When I signed the contract with Telus I even told them it’s a possibility that I might be leaving within the 2 years and to make sure there’s no cancellation fees. They said “of course, no problem. If you move somewhere that doesn’t have Telus service then there’s no fee”
Lo and behold when it came time to cancel “that note isn’t on your file”… of course. I just told them to pull up the recording of my last call… because every call is recorded, right?
They’re following the script but it’s such bullshit I had to fight so hard. I had to get escalated to two people and just stood my ground and refused to accept the cancellation fee and they finally waived it.
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u/Okily__Dokily 1d ago
I had something similar happen as executor to my mother’s estate. She had been locked into a contract and they kept telling me I would have to pay the penalty or transfer the service to a relative.
I knew this was not the case so I held out and they eventually cancelled it without penalty.
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u/punjayhoe 2d ago
They recently changed their policy on new SA stating moving where services aren’t available won’t get you out of it or some shit. Not sure how that policy would hold to the laws you mentioned. Pain in the ass company
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u/Extension-Object2647 2d ago
If you have the time, Telus will always cave. If you have the time and can afford to do your due diligence you can play them against Bell and Rogers and get a lot of free stuff. Communication in Canada is expensive as heck, but it gets a lot cheaper when you scrap being loyal to a service provider. (If you can afford to take the time)
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u/Elegant-Expert7575 2d ago
I hate Telus. 2.5 hours to do their job. They think waiting you out will make you forget. I’ll never ever ever consider them.
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u/TrashLoose1894 2d ago
Never going back to Telus, I felt harrased the full length of the contract (2 years). They kept calling offering services I didn’t want or need, harassing!! I would be miserable if I had to be a Telus employee…
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u/GenerousYaletownguy 1d ago
Telus is the absolute worst when cancelling. I had no contract when I cancelled and they made it super difficult.
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u/bbsquirrel_103 3d ago
Since we’re on the topic.. who does everyone use for internet services? I have Telus and don’t really enjoy them, but we don’t have many options here
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u/No-Hunter5782 3d ago
Oxio is a reseller with no contracts I’ve heard good things about.
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u/volunteervancouver 3d ago
Im glad I changed. was using a 3rd party for years found out I could get a 1gb for 20 bux cheaper then the cheapest at 300mb. First month is free
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u/gervleth 3d ago
Switched from Fido to Telus. A lot cheaper at Telus but I liked Fido more. Coverage seemed to be a lot better.
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u/NaSipKapitaN 3d ago
Congratulations on your win. But I still don't appreciate how they made you waste over 2 hours just to confirm you're right. For that, Telus is still the ass.
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u/Far-Double-1760 3d ago
I have always wondered, people from service jobs that take calls like this. Why do you care so much? Does it affect your job when someone cancels?
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u/No-Hunter5782 3d ago
I tried to reply but am feeling to lazy to retype my response. TLDR your job depends on hitting metrics around those calls.
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u/InjuryOnly4775 3d ago
They have a bill of rights that speaks to this.
But yeah if you go to customer loyalty they can approve almost anything.
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u/Dry_Safety99 2d ago
It took me 2 weeks and 3 phone calls, each over an hour to cancel Telus home internet service. I didn’t even have a contract.
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u/Adrizey1 2d ago
I had no idea there even were an early cancellation fee
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u/Fool-me-thrice 2d ago
If you’re in a two year contract, then yes. There will be one otherwise what’s the point of having a two year contract. You get a deal and they get a guarantee of how long you’ll be paying that price for
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u/Past_Page_4281 2d ago
Great job..the problem is still the 2.5 hours it takes. There should be a regulation for this.
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u/victory19801 2d ago
atleast you go to speak to someone than pressing bunch of numbers that get you know where.
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u/castious 2d ago
I find most places if you complain and assert you rights long enough you’ll usually get what you want. Only problem is they’ll make you jump through hopes and waste your time in order to achieve this. They bank on people not wanting to do so.
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u/StatusWitty 2d ago
Last year, my initial internet contract was about to end so being proactive, I called the customer service to roll over to a new contract with same terms. They said yes we will roll over with the same terms and don’t worry. Customer service agent, cancelled the current contract and send me a one. I got the know when $450 bill shows up with $380 cancellation fee so I called again and the agent refused to help saying that you signed up for it. I made him escalate the call to his supervisor and explained everything, he wrote off the cancellation charges on the basis that I never asked for my contract to be cancelled.
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u/trustedbyamillion 2d ago
I'm having trouble finding this in the thread. What was the amount of the cancellation fee they quoted?
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u/No-Hunter5782 2d ago
What you are charged as a cancellation fee will be specific to your contract and agreement with your provider.
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u/trustedbyamillion 2d ago
Alright, but did they quote you an amount?
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u/No-Hunter5782 2d ago
As I have said in previous feeds, I am not providing any further details or context to protect my privacy. I did not say anywhere how much the cancellation fee was that they were trying to charge, just that I successfully got it waived.
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u/trustedbyamillion 2d ago
That's fair, I am just trying to figure out if it was actually worth 2.5 hours to get it waived.
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u/No-Hunter5782 2d ago
It was to me on principle. It cost them money to waste my time and not waive it at the first agent.
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u/Pursang250 2d ago
Still bullshit, they wasted your time for 2.5 hours, you should charge them for your time, next time you deal with gate keepers just tell them to escalate right away. talk over them. ESCALATE!
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u/casssassy 1d ago
I did this with the fake natural gas people. They got us when we were moving in and I thought they were the right people ugh. They would not let me cancel the contract. But i found a "loophole" that if you move somewhere that doesn't use natural gas they will end the contract with no fee. So we "moved" in with my brother in law who had a condo with no natural gas 🙃 I'm not usually 'that' person. It was a big lie for me I struggled but they misrepresented themselves when they realized I thought they were the primary provider and despite claiming we'd have lower bills they were double what they were when we finally got rid of them.
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u/thesilentrebellion 3d ago
Shit. I paid Shaw/Rogers a couple hundred bucks cancellation fee about a month ago after moving to France...
I wonder if I can claw that back from them.
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u/No-Hunter5782 3d ago
Aw bummer. Doubtful. You have to have leverage. My ability to leave the country and have them lose money by pursuing my non-payment was the thing that I had going no for me. You’d pay more in pursuing it than you paid imo.
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u/thesilentrebellion 3d ago
Yeah, that's fair. What if I choose to stir some trouble... Put up a little website with some naming and shaming 🤔 (I'm a web developer)
I specifically mentioned to them that I was leaving the country, with the hope that I wouldn't have to pay the fee.
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u/No-Hunter5782 3d ago
You consented to the fee when you paid it. Would be a great service to get the word out to other folks though. Could result in a lawsuit, slander, etc. i don’t know enough about all that to say. Would be interesting to look into though.
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u/Massive-Pickle-5490 2d ago
My experience (yesterday) was completely different, and good. My new service as a new Telus customer, began on December 10th. This weekend I found myself without a residence, called in to see if I could cancel. After waiting in hold for an hour for the Loyalty department, the agent asked me (very empathetically) if I wanted my service cancelled immediately or on the next billing cycle. I chose immediate cancellation. He even went as fast to say that if because of my particular situation, if I couldn't return the equipment, it wouldn't be a problem. I will of course.
It's not often one gets good customer service anywhere, but I was pleased this time.
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u/R2Borg2 1d ago
I have this coming in my near future, was already expecting to due battle along the same lines. Everyone is talking about calling and dealing with customer service though, is that even necessary? Ie cant we just send a registered letter requiring signature? Why waste any time talking to these asshats if we dont need to?
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u/AnimalDramatic5635 1d ago
Why did you sign the contract then?
Good for you, not living up to your end, great win
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u/crossplanetriple Surrey 3d ago
I told them I am leaving the country
Then don't pay at all. Why go through extra steps?
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u/No-Hunter5782 3d ago
They can charge you and pursue charges through credit collection. If you’re keeping banking ties to Canada, or plan on returning within 7 years, it would impact your credit score. If you have a credit card on file or auto pay, they’d take the money immediately- so you would be paying. Skipping on all your credit cards and loans and leaving the country for 7 years is an option some people do leverage.
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u/EmuSounds 1d ago
I'll tell you what actually happened, because you're under the assumption that you exercised your rights.
Escalation agents (who you were dealing with) generally have the authority to wave fees when a customer brings up the CRTC, as the CRTC investigations cost more money to the company than whatever they would have extracted out of you. Ultimately you were not worth the time or effort.
I know you said you contacted your lawyer, which I doubt.
If you did contact your lawyer I would suggest getting a new one who can read.
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