r/Eugene • u/einwhack • Oct 30 '23
Worst customer service in the world. jiggly
Whenever I have to deal with Comcast/Xfinity I feel dirty afterward. Should I be getting vaccinated or something beforehand? I'll be glad when we have some viable options for internet.
24
Oct 30 '23
Their phone system is torture. But I've always found the people in their store at Valley River to be very helpful.
10
Oct 31 '23
[deleted]
2
u/squatting-Dogg Oct 31 '23
I got Xfinity for $25/ mo for 2 years. After 2 years Iāll switch to Hunter.
Service reliable so far.
2
u/Sklangdog Oct 31 '23
Also if you are a teacher (or there is one in the house) Hunter will give a Teacher Rate of $33 per month.
-1
u/MarcusElden Oct 31 '23
I get Xfinity for $40
Hunter is $60 for somewhat faster speeds (but still no faster than anyone reasonably needs)
I'll go with the cheaper option tbh.
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u/washington_jefferson Oct 31 '23
Hunter is $70 for 1G now. Itās OK, but I donāt get close to 1G even 5 yards away- maybe like 700-750mbps. My house is old, so Wi-Fi does not travel well. I may have to have Hunter come back and drill, and put their modem where the Comcast one was 10 yards away. I had very fast Xfinity at the source and in certain other areas. My detached garage had 220 mbps with Xfinity, and now itās only about 60 mbps with Hunter.
6
u/Slut_for_Bacon Oct 30 '23
This has been known for 20 years. They have consistently been absolutely garbage. Yet people kepe using them.
16
u/MarcusElden Oct 31 '23
There's no better option tbh.
Nationalize the internet already.
-2
u/mulderc Oct 31 '23
There are several better options in town.
5
u/serpentine1337 Oct 31 '23
...in quite limited areas...but yes, there are options for a portion of the population
0
u/mulderc Oct 31 '23
T-mobile at home should be available to most of the city and was way better than Comcast for me.
2
u/serpentine1337 Oct 31 '23
Eh, I personally wouldn't want to rely on a wireless signal (work from home). Plus, I doubt the speeds are as good (or reliably as good) as I've experienced with my wired internet. I'm talking about the fiber/similar options.
0
u/mulderc Oct 31 '23
I worked from home with T-mobile at home internet and both me and my partner could be on zoom calls with no issues. I regularly would remote into a work computer and there was no lag. Even Xbox cloud gaming worked at an acceptable level for the games I tried. We found it much faster and more reliable than our Comcast internet. Due to how wireless works it might not be an option for everyone due to tower location and saturated connections, but it worked great for us and I only switched to Hunter because we qualified for a discounted subscription.
0
u/serpentine1337 Oct 31 '23
I work from home RDP'd into a workstation with multiple monitors every work day. Also, perhaps your connection at your house is wonky, but my comcast is reliably as fast as advertised (minus the bit of speed loss from aging cable modem...one I purchased, not comcast provided). I'm definitely not going to rely on wireless internet unless I have to, because of the saturation issue primarily. But, I also have virtually no issues with comcast (in 4 different locations in 2 states).
1
u/garfilio Oct 31 '23
What are the better options? I spending $150/ mo for internet, that is often slow, and basic cable that I don't watch.
1
u/mulderc Oct 31 '23
T-mobile at home is about $50 a month and was significantly better than Comcast for me. If you are in areas served by hunter fiber or emerald broadband you should be able to get their service for ~$60
0
u/born_again_atheist Nov 01 '23
T-Mobile is not a better option. Their internet is hot garbage. Source: My friend had it and it was constantly dropping and had terrible speed.
0
u/mulderc Nov 01 '23
My source is me and my family who had it and we had much better speeds than Comcast and could easily do multiple simultaneous zoom calls for work, while remoting into a PC over a VPN, and had no issues.
0
u/born_again_atheist Nov 01 '23
Sorry to say your anecdotal evidence isn't really any better than mine is. Still, I won't pay for WIFI over a wired connection. WIFI will always inevitably be worse in every way. Source: I'm an IT professional and I understand how these things work.
1
u/mulderc Nov 01 '23
your source is your friend and therefore second hand which is generally considered worse evidence than firsthand experience.
I was personally skeptical of t-mobile at home before using it but had a wonderful experience and find it would be a good option for most people. Unless you have some specific use case or live in an area with poor t-mobile coverage, I would recommend it over Comcast.
1
u/born_again_atheist Nov 01 '23
I mean, we were dating and I was there to witness the issue first hand many times and had to listen to her bitch about how bad it was.
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u/born_again_atheist Nov 01 '23
What better options do I have in Springfield?
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u/mulderc Nov 01 '23
t-mobile home internet should be available. Quality will depend on how good the t-mobile coverage is for your home.
2
u/einwhack Oct 31 '23
Pretty much they have a monopoly on TV since the 90's. I guess the internet exclusive just grandfathered in when they bought AT&T out.
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u/Loras- Oct 31 '23
Remember TCI? Those were the days...
1
u/einwhack Oct 31 '23
That tickles something way in the back of my brain, but I can't say I remember them. Moved here in 1994 and had US West for my dial up.
Maybe I shouldn't complain. I'm retired and trying to navigate the nonworking Xfinity support and apps gives me something to do -I guess. Maybe it's because I was a Unix/Linux SA and Oracle DBA. I'm just not techie enough.
1
u/Loras- Oct 31 '23
Are you sure? You sound like some sort of computer genius to me. /s
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u/einwhack Nov 02 '23 edited Nov 02 '23
LOL - Thanks - I used to know my way around technology pretty well, but it is amazing how fast you become obsolete if you don't keep up with it every day. I am a dinosaur now, and happy for it!
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u/mulderc Oct 30 '23
I had t-mobile home internet and it was significantly better than Comcast for me. Now have hunter fiber and it is fantastic. I hear good things about Emerald Broadband.
-1
Oct 31 '23
Yeah t-mobile internet is great for me too.
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Oct 31 '23
[deleted]
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Oct 31 '23
Yeah in some places it is great. In other places terrible. I vaguely remember there is a way to check your house with an app to see how well t-mobile internet would work there. It really varies house by house.
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u/MrEntropy44 Oct 30 '23
Store is ok too. The local employees seem to care. Even had a tech give me his personal cell after some whack job renter wouldn't let him on to the easement to fix th junction box.
( The landlord and the cops had to come out and get the idiot to put his shotgun away. Bet you can't guess which giant flag he had on the back of his pickup.....)
2
u/GingerMcBeardface Oct 30 '23
I've been gaslit by their tech help more times than I can count.
Tier 1: the problem is on your end, explain i can't ping an external computer.
Tier 2: OH yeah some guy ran his truck into a telephone pole, service will be out for a few hours.
5
u/DrKronin Oct 30 '23
It's not gaslighting if they don't know any better themselves.
Sorry, but I'm kinda sick of the overuse/misuse of that word. Gaslighting is when you alter the environment in subtle ways in an attempt to convince someone that they have seen mutually-exclusive phenomena, thus causing them to doubt their own perceptions.
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u/brwnwzrd Oct 31 '23
Hereās my impression of Xfinity:
āYour bill is going up, but donāt fret, weāre giving you more speed than you asked or have a use forā
1
u/garfilio Oct 31 '23
And then it's slower than ever.
1
u/serpentine1337 Oct 31 '23
My speed has always been what I expected, but obviously not everyone has the same experience (2 different states, like 4 different houses/apartments)
1
u/born_again_atheist Nov 01 '23
They upgraded my speed to 1200mbs so I upgraded all my equipment to match and my speed went down from 989mbs to around 400-600mps. When I went to the Eugene office complain they blamed it on the equipment because obviously I'm not renting it from them, therefore it must be shit. All equipment rated for 2K mbs/s. They tried to get me to ditch the $400 I just spent on new router and modem and rent theirs and guaranteed I'd get the 1200mbs I was paying for. Told them to fuck off.
2
u/xsplisick Oct 31 '23
Agreed, my monthly bill just went from $49 to $71 with no notification or explanation. I'll have to go to the store in person so I can talk to a human and have this explained to me.
2
Oct 31 '23
That happened to me. I just told them I can't afford that and they found a cheaper plan for two years, same speeds.
2
u/recovery_robot Oct 31 '23
All of a sudden we are hitting "data caps" from Comcast and they charge us extra. I wonder if it's a last gasp money grab because other fiber companies are now around.
Comcast/Xfinity is absolutely terrible and I can't wait for any competition to arrive - Hunter, Emerald, Ziply, whoever.
Leaving Comcast/Xfinity so fast and with so much goddamn satisfaction.
1
u/serpentine1337 Oct 31 '23
They've had a data cap for years at least. Maybe you're just using more data. I'm not saying it's a good thing that they have one though.
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u/OTTERSage Oct 31 '23
Hunter Communications is expanding fiber all over the city. Check āem out. I canāt fucking wait for them to get to my house (they literally skipped JUST MY HOUSE as they built fiber around my neighborhood..)
1
u/BubbleGut169 Oct 30 '23
Def only use the chat or go in person. I actually had a very pleasant experience via chat recently, which is shocking. I feel bad for the customer service folks bc they have people screaming at them all day
1
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u/brutal_chaos Oct 31 '23 edited Oct 31 '23
Edit: sorry about your troubles. Comcast has never had great customer service. I have been lucky with them for my services, but I know my experience is out of the norm. When I called on behalf of my grandmother, they acted like I didn't know anything and tried to sneak in/upcharge for tv service when she just needed internet. She would have been confused and just said yes.
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u/BoldSpaghetti Oct 31 '23
Bypass all that, contact them through Twitter or their subreddit. Itās the only way I go if I need any help at all.
1
u/Billdozer-92 Oct 31 '23
Iām happy I havenāt had to call either charter spectrum or comcast xfinity more than once each in the last 12 years. Even setting it up is super straightforward which is fortunate, because I have heard bad things
1
u/ahongo Oct 31 '23
Cleanse your palette afterward with a visit to a local bookstore or credit union.
1
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u/edselford Oct 31 '23
About ten years ago i'd just moved in to an apartment and an actual Comcast salesman showed up at my door, and i got to tell him in person, "between your company and nothing i'll take nothing".
1
u/BaddyMcFailSauce Oct 31 '23
They have a monopoly on certain areas and they know it. So their customer service is akin to taking it up the ass with a cancer filled strap on. I wish emerald broadband would expand more so we can ditch them entirely.
1
u/GildedGimo Oct 31 '23
Make sure you threaten to cancel on the phone, many of their customer service reps literally CAN'T do what you need them to. It's only when you get transferred to the cancellation department that you might get somewhere. I argued on the phone for HOURS until I said fine I'll just cancel. I got transferred to the cancellation department and they gave me what I had been requesting all along in literally 60 seconds.
1
u/Moarbrains Oct 31 '23
comcast has always been trash. I swore them off after they tried to charge me 70% of my 2 year contract when I had to move my business office.
I have gotten pretty good luck with centurylink and I am locked in at this price forever. Maybe I can leave it to my kids. lol
1
u/bzp79 Nov 01 '23
I used to hate Comcast until I was forced to use spectrum. Now I feel I was blessed with Comcast and that is sad.
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u/Natick1957 Nov 14 '23
I have told multiple and useless c.s. reps to update my address on their app. Itās over their heads.
1
u/Natick1957 Nov 14 '23
Unless you abstain from alcohol and drugs, have a drink before calling. I take one of my generic Klonopins.
-1
u/MarcusElden Oct 31 '23
I've screamed at their phone system and left expletive-laced tirades to them about it before and even got a call back asking if they could use it for training in the future.
40
u/oldoregonfox Oct 30 '23
Use web chat for support. Never call Xfinity. They at least respond via chat. I can hardly wait for Emerald Broadband to provide service to my neighborhood.