Dear community members and customers,

I am Lewis Liu--the owner of Provence Jewelry. I would like to personally respond to the questions you have about my company over the past few months, and explain in detail our after-sales policy after the upgrade.
I think I come forward too late. The information I have received from sales has always been that Reddit is an absolutely independent platform, and to respect the independence of the community, it is better for us sellers not to get too involved.

However, I recently seen that some community members still worry about our products and have questions about our upgraded after-sales policy. So I would like to take this opportunity to explain it personally. I always request my team to put buyer’s shopping experience first. The rapid development of Provence Jewelry in recent years is due to the support of community members. Here I sincerely express my gratitude to you. At the same time, I must apologize to those customers who have experienced a bad shopping experience with my team. I completely understand your disappointment and thank you for pointing out our mistakes so that we can improve in the future.

The stone-changing incident some time ago attracted everyone's attention. I have to say that my team and I had no reason or motivation to intentionally do this, we got a lot of customers from Reddit community, and the material of the stone is easily detectable, so there was no reason for us to screw up our reputation.

Finally, through my investigation, I found out that the new sales representative who just joined my company half month was inexperienced and misidentified the stone material.

So I immediately solved the problem fundamentally. We developed a standardized production process. Each production process has a dedicated person in charge. The factory added additional quality inspection personnel. Each product that reaches the customer must go through 2-3 rounds of quality inspection.

And new sales representatives have to go through a 3-month training cycle (I have not fired anyone, I believe they will all become better after learning). I believe these measures can greatly reduce the issues and give customers a better shopping experience. I can't guarantee that the product is 100% perfect, but we can make it 99% perfect, and the remaining 1% will be solved through upgraded after-sales service.

I know that when buying overseas, the after-sales service is very important. For me, I wish that you to be satisfied with your purchasing experience from my company. Therefore, in terms of after-sales service, we can provide unique service which is different from others:

1. Lifetime warranty.
2. We entrust a US Local logistics to come to collect the package that you want to send back to us. It is very convenient and you can send it when you are at home. You don’t have to drive a long way to logistics site to ship. Of course, you can also choose the logistics you want to use.
3. Within 90 days, we are responsible for all shipping cost and customs clearance costs during the after-sales process.
4. If the repair requires materials, we only charge the cost price of the materials, and we will also inform customers of these costs in advance.This cost price can be verified through compaing with the market price.
5. Damage caused by human factors refers to dropping or breaking with force, which will have obvious human traces. In most cases, if a problem arises during daily use, my team will help you to solve the issue asap.You can know more about the after-sales policy through the pictures enclosed.

Finally, I hope everyone can have a better shopping experience in Provence, and welcome to experience Provence’s upgraded products and services. If you have better suggestions, please leave me a message atemail: [lewis@provencejewelry.com](mailto:lewis@provencejewelry.com)

My English is not good, I use AI translation. If there is any inappropriate expression, please forgive.Thank you for your always support again.
Thank you
Lewis Liu

Knowledge training

https://preview.redd.it/zms6xkvzfs6e1.png?width=1597&format=png&auto=webp&s=7238ed487dfc60b0bd7e3510bf3578fac1ca168d

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If you are interested in ordering from the overseas vendors and want to know more about the process:

How to order from the overseas vendors - Click here

Our Buy/Sell/Trade sites for preloved jewelry -

If you want to sell a piece of your moissanite jewelry, you can create a post on r/moissaniteBST. Please follow this listing format when posting. You must include a copy of your receipt/invoice, specs, and a picture with your reddit name handwritten showing your item for sale. For all lab diamond and syntheticgemstone pieces, you can also post on r/labdiamondgemstoneBST to reach more people.

Why is there such a massive price difference between US retail/Etsy vendors and overseas vendors?

https://www.reddit.com/r/Moissanite/comments/10epsgs/massive_pricing_difference/?utm_source=share&utm_medium=ios_app&utm_name=iossmf

What is the mark on the surface of my moissanite. Is this moissanite oil slick?

https://www.lanewoodsjewelry.com/blog/what-is-moissanite-oil-slick

What is the best way to clean my moissanite ring?

https://www.bbbgem.com/blog/how-to-clean-my-moissanite-ring/

Other useful tools:

www.diamdb.com - diamond/moissanite ring simulator

mysparkly.com - searchable database for comparing sizes/shapes on real hands

Moissanite - cut / size charts

Different types of basket settings

Mohs Hardness Scale for diamond / moissanite / lab gemstones

Moissanite - color / weight / number of facets

Platinum Alloys - investigating platinum alloys

Stone Size Stickers -https://castlefieldcollection.com/product/free-sticker-sheet/