r/multitools • u/Crell • 1d ago

Roxon support: Good job Review

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6 Upvotes

80% Upvoted

14

u/Crell 1d ago

(Can't do vid and text at the same time, bah.)

I have a Roxon Flex with the long-scalpel, but it unfortunately came sized wrong so the blades did not fit, and as you can see it kept it from closing properly.

I finally got around to contacting Roxon support (after verifying it wasn't just a bum blade but a bum holder). They asked for the video above for confirmation, and sent me a new one, no fuss. Took about a week to get here, and the replacement is working fine.

So, score one for Roxon's warranty service.

6

u/RoyceRedd 1d ago

I’ve only had to deal with their support once and it was a very positive experience.

3

u/383GTO 1d ago

Same here

2

u/SouthernEagleGATA 18h ago

Great! I have had nothing but great experiences with Roxon. They are doing a lot of things I wish our US companies would do.

2

u/redguy1957 18h ago

I agree, great support. My Flex Companion had a defect (tools would not lock inside, defective locking mechanism). I sent a video, they sent me a new frame, and I just had to remove tools from the defective frame and place them into the new frame.