r/Moissanite • u/No_Noise6243 • 29d ago
Discussion Analyzation of Provence Jewelry’s new after-sales policy and how do we ensure product quality + service level.
Dear community members and customers,
I am Lewis Liu--the owner of Provence Jewelry. I would like to personally respond to the questions you have about my company over the past few months, and explain in detail our after-sales policy after the upgrade.
I think I come forward too late. The information I have received from sales has always been that Reddit is an absolutely independent platform, and to respect the independence of the community, it is better for us sellers not to get too involved.
However, I recently seen that some community members still worry about our products and have questions about our upgraded after-sales policy. So I would like to take this opportunity to explain it personally. I always request my team to put buyer’s shopping experience first. The rapid development of Provence Jewelry in recent years is due to the support of community members. Here I sincerely express my gratitude to you. At the same time, I must apologize to those customers who have experienced a bad shopping experience with my team. I completely understand your disappointment and thank you for pointing out our mistakes so that we can improve in the future.
The stone-changing incident some time ago attracted everyone's attention. I have to say that my team and I had no reason or motivation to intentionally do this, we got a lot of customers from Reddit community, and the material of the stone is easily detectable, so there was no reason for us to screw up our reputation.
Finally, through my investigation, I found out that the new sales representative who just joined my company half month was inexperienced and misidentified the stone material.
So I immediately solved the problem fundamentally. We developed a standardized production process. Each production process has a dedicated person in charge. The factory added additional quality inspection personnel. Each product that reaches the customer must go through 2-3 rounds of quality inspection.
And new sales representatives have to go through a 3-month training cycle (I have not fired anyone, I believe they will all become better after learning). I believe these measures can greatly reduce the issues and give customers a better shopping experience. I can't guarantee that the product is 100% perfect, but we can make it 99% perfect, and the remaining 1% will be solved through upgraded after-sales service.
I know that when buying overseas, the after-sales service is very important. For me, I wish that you to be satisfied with your purchasing experience from my company. Therefore, in terms of after-sales service, we can provide unique service which is different from others:
- Lifetime warranty.
- We entrust a US Local logistics to come to collect the package that you want to send back to us. It is very convenient and you can send it when you are at home. You don’t have to drive a long way to logistics site to ship. Of course, you can also choose the logistics you want to use.
- Within 90 days, we are responsible for all shipping cost and customs clearance costs during the after-sales process.
- If the repair requires materials, we only charge the cost price of the materials, and we will also inform customers of these costs in advance.This cost price can be verified through compaing with the market price.
- Damage caused by human factors refers to dropping or breaking with force, which will have obvious human traces. In most cases, if a problem arises during daily use, my team will help you to solve the issue asap.You can know more about the after-sales policy through the pictures enclosed.
Finally, I hope everyone can have a better shopping experience in Provence, and welcome to experience Provence’s upgraded products and services. If you have better suggestions, please leave me a message atemail: [lewis@provencejewelry.com](mailto:lewis@provencejewelry.com)
My English is not good, I use AI translation. If there is any inappropriate expression, please forgive.Thank you for your always support again.
Thank you
Lewis Liu
r/Moissanite • u/coffeedinosaur • Mar 24 '24
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Our Buy/Sell/Trade sites for preloved jewelry -
If you want to sell a piece of your moissanite jewelry, you can create a post on r/moissaniteBST. Please follow this listing format when posting. You must include a copy of your receipt/invoice, specs, and a picture with your reddit name handwritten showing your item for sale. For all lab diamond and syntheticgemstone pieces, you can also post on r/labdiamondgemstoneBST to reach more people.
Why is there such a massive price difference between US retail/Etsy vendors and overseas vendors?
What is the mark on the surface of my moissanite. Is this moissanite oil slick?
https://www.lanewoodsjewelry.com/blog/what-is-moissanite-oil-slick
What is the best way to clean my moissanite ring?
https://www.bbbgem.com/blog/how-to-clean-my-moissanite-ring/
Other useful tools:
www.diamdb.com - diamond/moissanite ring simulator
mysparkly.com - searchable database for comparing sizes/shapes on real hands
Moissanite - cut / size charts
Different types of basket settings
Mohs Hardness Scale for diamond / moissanite / lab gemstones
Moissanite - color / weight / number of facets
Platinum Alloys - investigating platinum alloys
Stone Size Stickers -https://castlefieldcollection.com/product/free-sticker-sheet/
r/Moissanite • u/noname2256 • 7h ago
Humble Brag My dream moissanite engagement ring!
My boyfriend proposed this weekend at a cabin in Montana with the most gorgeous views! I’m so happy with the ring he choose, it’s exactly what I wanted.
Size 8, 2CT, white gold setting
r/Moissanite • u/mellmell2003 • 7h ago
Photo/Video 3ct Moissanite with Milgrain
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Bumping up all my solitaires to 9mm now, normally go for 8-8.5mm. This is a 3ct Round from Starsgem last group sale. So happy with the result!
r/Moissanite • u/the_piratequeenxo • 6h ago
Humble Brag Engaged! -Molly Jewelry US experience
galleryHi guys, wanted to share I recently got engaged and my now Fiance purchased my ring from Molly Jewlery US. For reference I am an 8.5 size finger & the center stone is 3 carats. I know there’s not a lot of posts about them so I wanted to share our experience. First, I’d like to say we did get my ring tested at a local jeweler and it did come back as moissanite & 18k gold. My fiance said they were super helpful and the process was easy. My ring is absolutely beautiful and pictures don’t do it justice.🥹❤️ I hope this helps anyone who may be skeptical.
r/Moissanite • u/MorraBella • 3h ago
Photo/Video Fancy colors!
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I love that stores are offering the newer fancy color moissanites now! I believe this one is the Fancy Teal
r/Moissanite • u/helleharts • 1d ago
Photo/Video Don't let anyone tell you moissy doesn't sparkle in low light.
Two diamonds and a moissy in bowling alley lighting.
r/Moissanite • u/AdBest4665 • 9h ago
Photo/Video Lil shine video of my left hand rings
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r/Moissanite • u/SweetKitties207 • 22h ago
Stone Check What do we think?
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r/Moissanite • u/Purple_You_8969 • 23h ago
Photo/Video Been sick with the flu all week and got some rings in the mail to brighten my spirits.
galleryMy wedding set isn’t new but the other rings are what came in the mail. The one on my pointer is from Kuololit and the two on my right hand are from Anziw on Ali express. Lifted my spirits up since I’ve been sick with the flu since Tuesday 🤧
r/Moissanite • u/bambiemaggie • 1d ago
Looking for Advice Is 10x8 oval too big?
hi guys, i’m a size 6.5 and debating on the size of moissanite. i ordered this one from amazon before we get the real thing, and I want to know if it looks crazy huge
r/Moissanite • u/onorden • 1d ago
Discussion Recent purchases
gallerySome of my recent Kuololit purchases. 2 ct pear bezel with crown/confetti band and twisted thorn band. Other hand is the east west moval with one of celestial bands. I am eagerly awaiting more in the mail!
r/Moissanite • u/GypsyTreez • 1d ago
Stone Check My moissanite ring
My man got it from Etsy, how does the stones look to you guys?
r/Moissanite • u/IhaveSADandAutism • 12h ago
Looking for Advice Where can I find a similar ring?
galleryMy girlfriend is in love with this ring as a possibility for an engagement ring. However, due to the bad reviews I have seen on here, I’ld like to explore other options.
I’m struggling to find a similar ring however, so would it be better to go for a custom ring resembling this?
r/Moissanite • u/phabadab92 • 17h ago
Looking for Advice Wedding Band Help?
Hello all! I got engaged at the end of the Summer and am starting to prepare for our upcoming wedding. Wanting some advice or ideas for a wedding band that goes with my marquise bezel set ring? Would love to see pics too!
It’s been so fun to look at all of your beautiful rings! Thank you! ❤️
r/Moissanite • u/Medical_Drama955 • 10h ago
Question Replacing fake stone with moissanite or ruby
galleryHi , I want to replace the fake thing and put a colored moissanite like in the 3rd pic or red ruby like in the 4th pic , I measure it my self and it came out 20×15 oval shape I think , ... the problem was I couldn't find any loose stones with these measurements... then I contacted vendors on alibaba and sent them pics , and some of them said: maybe there is something wrong with the measurements and they recommended to go to seek a professional advise from the jeweler .,, but I don't think it's that complicated I just took a ruler and measured the peace . Q 1 . What is the correct way to measure it myself other than what i did if there is any ? Q.what is your recommendation for specific store that has ready to sell loose stones ? I am new to all this stuff so please forgive my ignorance. ....Any criticism or advice are welcomed. Thanks
r/Moissanite • u/SweetKitties207 • 22h ago
Stone Check What do we think?
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r/Moissanite • u/froginagirlsuit • 1d ago
Looking for Advice Dark almost gray looking
galleryNot sure I’m happy with this ring if only bc it has a very dark look to it. It makes it look like CZ to me, I have another ring a carat less that is much whiter looking. What do you guys think?
r/Moissanite • u/ItzCasto • 1d ago
Pre-Shipment Check Zuvelio Project of lab diamond
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r/Moissanite • u/PiterAliexp • 1d ago
Discussion New coupons AliExpress for January
You can use the coupon more than once on the same account. It does not work with all products, but give it a try
For USA
US$5 off $39 code: IFPZB3D
US$10 off $89 code: IFPYUFP
US$20 off $159 code: IFPTWWU
US$40 off $299 code: IFPTTPD
US$69 off $399 code: IFPA5H3
For Ukraine - Poland
US$2 off $20 code: IFPMU7B
US$5 off $50 code: IFPKTND
US$25 off $200 code: IFPZNR5
US$50 off $400 code: IFPSIBO
For España - Mexico
US$2 off $20 code: IFPZIFJ
US$5 off $50 code: IFPZGKZ
US$25 off $200 code: IFPVCIA
US$50 off $400 code: IFPNSDX
r/Moissanite • u/agreeabletot • 1d ago
Photo/Video Bowknot Earrings
galleryI recently got this gorgeous earrings from Attagems. It definitely lives up to expectations. It's plated Silver with moissanite stones.
r/Moissanite • u/SussySophie_ • 1d ago
Photo/Video Inverted cross pendant by Tracy @ Starsgem
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My custom inverted cross pendant is finished! This is my first custom order, and I'm really happy with how it turned out :) Tracy is a pleasure to work with, and always responds very fast. I'll definitely be returning to Starsgem for future custom work.
Price was $118 + shipping for 5mm stones, 925 silver
r/Moissanite • u/disco_kitties • 1d ago
Question Average cost of moissanite per carat?
Went to a local jeweler today and saw moissanite in person for the first time. I was surprised to see a 2 carat pear in gold setting cost $3k when I’ve seen similar styles online for $1-2k.
I understand quality, color, etc factors into it but looking for a ballpark to ensure I’m buying something fairly priced. Thanks!
r/Moissanite • u/4evercaffeinatedgal • 1d ago
CAD Check CAD Check for Pear Wave Ring Set
galleryHi All - I’m working with Starsgem on a birthday gift (right hand ring finger stacking set) for myself this year and was really wanting something custom with a pear and have been loving all the wave ring styles! The first 2 photos were the inspiration and I requested some customization a matching band with small stones.
But I’m in a bit of a pickle with my CAD and would love some advice on how to communicate the changes I want to see specifically with the main pear or get a reality check. For context, this is the 2nd version of the CAD so this isn’t the first time I’ve requested these changes and not seeing exactly what I want so I’m feeling a little stuck.
I could be off and just imagining things but the overall structure of the ring doesn’t quite match the inspiration photo. The position of the stone looks fine (I like the 45 degree angle of it) but the band looks too symmetrical (more like an eye shape than a wave). I feel like the left side of the ring should be slightly higher than the right. I shared these inspiration photos to illustrate but something isn’t clicking either for me or them.
Am I just being unnecessarily nitpicky and the CAD matches the design I want?
Or are there adjustments I could suggest to get this closer to my vision?
Would love folks eyes and advice here!
r/Moissanite • u/herstHOEries • 20h ago
Looking for Advice Are Moissanites made the same?
Im new to investing premium pieces and found a jeweler that accepts made to order pieces.
This is their quote:
**Moissanite details: - 0.02 cts round moissanite, 13 pcs per earring = 26 pcs.
The design of the earring is 1 cm in diameter and resembles a bouquet of flowers, with individual stems and prongs (yellow gold) holding the moissanites as the "flowers."
What questions should I ask about the 0.02 cts moissanite that they offer?
r/Moissanite • u/HailtotheQueenM1622 • 1d ago
Looking for Advice Should I revamp my ring?
galleryHi, my husband gifted me this customized 3ct marquise on 18k yellow gold as an anniversary gift. He knows I'm an avid fan of Spice Girls hence the VB inspired design. As years pass by, I feel like the ring is so vanilla and planning to have it revamped. Do you think that adding mini stones on the band would make it look overkilled? Or how about adding some stones around the part holding the stone (see 2nd photo) to make it look like a hidden halo? Any insights?
r/Moissanite • u/DarkRain- • 1d ago
Humble Brag 4ct Moissanite on Size 3
galleryI'm an unmarried woman, not really looking to be in a relationship but have been getting into buying rings.
This is a statement ring for me.
I bought it off Etsy for £80 and it's worth it for me. S925 band with white gold plating.