r/Moissanite 29d ago

Discussion Analyzation of Provence Jewelry’s new after-sales policy and how do we ensure product quality + service level.

144 Upvotes

Dear community members and customers,

I am Lewis Liu--the owner of Provence Jewelry. I would like to personally respond to the questions you have about my company over the past few months, and explain in detail our after-sales policy after the upgrade.
I think I come forward too late. The information I have received from sales has always been that Reddit is an absolutely independent platform, and to respect the independence of the community, it is better for us sellers not to get too involved.

However, I recently seen that some community members still worry about our products and have questions about our upgraded after-sales policy. So I would like to take this opportunity to explain it personally. I always request my team to put buyer’s shopping experience first. The rapid development of Provence Jewelry in recent years is due to the support of community members. Here I sincerely express my gratitude to you. At the same time, I must apologize to those customers who have experienced a bad shopping experience with my team. I completely understand your disappointment and thank you for pointing out our mistakes so that we can improve in the future.

The stone-changing incident some time ago attracted everyone's attention. I have to say that my team and I had no reason or motivation to intentionally do this, we got a lot of customers from Reddit community, and the material of the stone is easily detectable, so there was no reason for us to screw up our reputation.

Finally, through my investigation, I found out that the new sales representative who just joined my company half month was inexperienced and misidentified the stone material.

So I immediately solved the problem fundamentally. We developed a standardized production process. Each production process has a dedicated person in charge. The factory added additional quality inspection personnel. Each product that reaches the customer must go through 2-3 rounds of quality inspection.

And new sales representatives have to go through a 3-month training cycle (I have not fired anyone, I believe they will all become better after learning). I believe these measures can greatly reduce the issues and give customers a better shopping experience. I can't guarantee that the product is 100% perfect, but we can make it 99% perfect, and the remaining 1% will be solved through upgraded after-sales service.

I know that when buying overseas, the after-sales service is very important. For me, I wish that you to be satisfied with your purchasing experience from my company. Therefore, in terms of after-sales service, we can provide unique service which is different from others:

  1. Lifetime warranty.
  2. We entrust a US Local logistics to come to collect the package that you want to send back to us. It is very convenient and you can send it when you are at home. You don’t have to drive a long way to logistics site to ship. Of course, you can also choose the logistics you want to use.
  3. Within 90 days, we are responsible for all shipping cost and customs clearance costs during the after-sales process.
  4. If the repair requires materials, we only charge the cost price of the materials, and we will also inform customers of these costs in advance.This cost price can be verified through compaing with the market price.
  5. Damage caused by human factors refers to dropping or breaking with force, which will have obvious human traces. In most cases, if a problem arises during daily use, my team will help you to solve the issue asap.You can know more about the after-sales policy through the pictures enclosed.

Finally, I hope everyone can have a better shopping experience in Provence, and welcome to experience Provence’s upgraded products and services. If you have better suggestions, please leave me a message atemail: [lewis@provencejewelry.com](mailto:lewis@provencejewelry.com)

My English is not good, I use AI translation. If there is any inappropriate expression, please forgive.Thank you for your always support again.
Thank you
Lewis Liu

Knowledge training

https://preview.redd.it/zms6xkvzfs6e1.png?width=1597&format=png&auto=webp&s=7238ed487dfc60b0bd7e3510bf3578fac1ca168d


r/Moissanite Mar 24 '24

New here? Read me! Start Here - Quick reference guide for new subscribers

60 Upvotes

Announcement

If you are new to reddit, or this is your first visit to our sub, please read through the newbie quick reference guide. Please don’t forget to utilize the search tool in this sub for previously answered questions, CADs, and picture examples of rings and other jewelry.

Sub rules require specs to be added to each post.

Please do not ask people to look through your post history for this.  An example would be ‘2 carat G/H modern H&A from (vendor name) pave ring’. Including the CAD (if available) with your pictures/videos on your first post would be even better.

Imgur is used to upload additional pictures and videos into comment threads.

No account is necessary. Download the app and select pics (+) from your camera roll. Please choose ‘hidden’ and then upload. You can either use the link icon to add a comment hyperlink or copy and paste it directly into your thread. Additional info is available here.

Our ‘suggested’ vendor list

These are vendors that have been screened and interviewed before being added to our sub. The vendors were added based on positive feedback from our subscribers. New vendors are being added once they have gone through this process. You are not limited to these vendors and we encourage you to search the sub or create a new post to ask questions for feedback.  

Vendor list - Click here. If you are unable to load the vendor list due to Reddit issues, you can see a manual copy of the vendor list here.

If you are interested in ordering from the overseas vendors and want to know more about the process:

How to order from the overseas vendors - Click here

Our Buy/Sell/Trade sites for preloved jewelry -

If you want to sell a piece of your moissanite jewelry, you can create a post on r/moissaniteBST. Please follow this listing format when posting. You must include a copy of your receipt/invoice, specs, and a picture with your reddit name handwritten showing your item for sale. For all lab diamond and syntheticgemstone pieces, you can also post on r/labdiamondgemstoneBST to reach more people.

Why is there such a massive price difference between US retail/Etsy vendors and overseas vendors?

https://www.reddit.com/r/Moissanite/comments/10epsgs/massive_pricing_difference/?utm_source=share&utm_medium=ios_app&utm_name=iossmf

What is the mark on the surface of my moissanite. Is this moissanite oil slick?

https://www.lanewoodsjewelry.com/blog/what-is-moissanite-oil-slick

What is the best way to clean my moissanite ring?

https://www.bbbgem.com/blog/how-to-clean-my-moissanite-ring/

Other useful tools:

www.diamdb.com - diamond/moissanite ring simulator

mysparkly.com - searchable database for comparing sizes/shapes on real hands

Moissanite - cut / size charts

Different types of basket settings

Mohs Hardness Scale for diamond / moissanite / lab gemstones

Moissanite - color / weight / number of facets

Platinum Alloys - investigating platinum alloys

Stone Size Stickers -https://castlefieldcollection.com/product/free-sticker-sheet/


r/Moissanite 7h ago

Humble Brag My dream moissanite engagement ring!

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113 Upvotes

My boyfriend proposed this weekend at a cabin in Montana with the most gorgeous views! I’m so happy with the ring he choose, it’s exactly what I wanted.

Size 8, 2CT, white gold setting


r/Moissanite 7h ago

Photo/Video 3ct Moissanite with Milgrain

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97 Upvotes

Bumping up all my solitaires to 9mm now, normally go for 8-8.5mm. This is a 3ct Round from Starsgem last group sale. So happy with the result!


r/Moissanite 6h ago

Humble Brag Engaged! -Molly Jewelry US experience

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39 Upvotes

Hi guys, wanted to share I recently got engaged and my now Fiance purchased my ring from Molly Jewlery US. For reference I am an 8.5 size finger & the center stone is 3 carats. I know there’s not a lot of posts about them so I wanted to share our experience. First, I’d like to say we did get my ring tested at a local jeweler and it did come back as moissanite & 18k gold. My fiance said they were super helpful and the process was easy. My ring is absolutely beautiful and pictures don’t do it justice.🥹❤️ I hope this helps anyone who may be skeptical.


r/Moissanite 3h ago

Photo/Video Fancy colors!

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16 Upvotes

I love that stores are offering the newer fancy color moissanites now! I believe this one is the Fancy Teal


r/Moissanite 1d ago

Photo/Video Don't let anyone tell you moissy doesn't sparkle in low light.

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544 Upvotes

Two diamonds and a moissy in bowling alley lighting.


r/Moissanite 9h ago

Photo/Video Lil shine video of my left hand rings

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19 Upvotes

r/Moissanite 22h ago

Stone Check What do we think?

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66 Upvotes

r/Moissanite 23h ago

Photo/Video Been sick with the flu all week and got some rings in the mail to brighten my spirits.

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66 Upvotes

My wedding set isn’t new but the other rings are what came in the mail. The one on my pointer is from Kuololit and the two on my right hand are from Anziw on Ali express. Lifted my spirits up since I’ve been sick with the flu since Tuesday 🤧


r/Moissanite 1d ago

Looking for Advice Is 10x8 oval too big?

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55 Upvotes

hi guys, i’m a size 6.5 and debating on the size of moissanite. i ordered this one from amazon before we get the real thing, and I want to know if it looks crazy huge


r/Moissanite 1d ago

Discussion Recent purchases

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68 Upvotes

Some of my recent Kuololit purchases. 2 ct pear bezel with crown/confetti band and twisted thorn band. Other hand is the east west moval with one of celestial bands. I am eagerly awaiting more in the mail!


r/Moissanite 1d ago

Stone Check My moissanite ring

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40 Upvotes

My man got it from Etsy, how does the stones look to you guys?


r/Moissanite 12h ago

Looking for Advice Where can I find a similar ring?

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4 Upvotes

My girlfriend is in love with this ring as a possibility for an engagement ring. However, due to the bad reviews I have seen on here, I’ld like to explore other options.

I’m struggling to find a similar ring however, so would it be better to go for a custom ring resembling this?


r/Moissanite 17h ago

Looking for Advice Wedding Band Help?

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8 Upvotes

Hello all! I got engaged at the end of the Summer and am starting to prepare for our upcoming wedding. Wanting some advice or ideas for a wedding band that goes with my marquise bezel set ring? Would love to see pics too!

It’s been so fun to look at all of your beautiful rings! Thank you! ❤️


r/Moissanite 10h ago

Question Replacing fake stone with moissanite or ruby

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1 Upvotes

Hi , I want to replace the fake thing and put a colored moissanite like in the 3rd pic or red ruby like in the 4th pic , I measure it my self and it came out 20×15 oval shape I think , ... the problem was I couldn't find any loose stones with these measurements... then I contacted vendors on alibaba and sent them pics , and some of them said: maybe there is something wrong with the measurements and they recommended to go to seek a professional advise from the jeweler .,, but I don't think it's that complicated I just took a ruler and measured the peace . Q 1 . What is the correct way to measure it myself other than what i did if there is any ? Q.what is your recommendation for specific store that has ready to sell loose stones ? I am new to all this stuff so please forgive my ignorance. ....Any criticism or advice are welcomed. Thanks


r/Moissanite 22h ago

Stone Check What do we think?

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9 Upvotes

r/Moissanite 1d ago

Looking for Advice Dark almost gray looking

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62 Upvotes

Not sure I’m happy with this ring if only bc it has a very dark look to it. It makes it look like CZ to me, I have another ring a carat less that is much whiter looking. What do you guys think?


r/Moissanite 1d ago

Pre-Shipment Check Zuvelio Project of lab diamond

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66 Upvotes

r/Moissanite 1d ago

Discussion New coupons AliExpress for January

44 Upvotes

You can use the coupon more than once on the same account. It does not work with all products, but give it a try

For USA

US$5 off $39 code: IFPZB3D

US$10 off $89 code: IFPYUFP

US$20 off $159 code: IFPTWWU

US$40 off $299 code: IFPTTPD

US$69 off $399 code: IFPA5H3

For Ukraine - Poland

US$2 off $20 code: IFPMU7B

US$5 off $50 code: IFPKTND

US$25 off $200 code: IFPZNR5

US$50 off $400 code: IFPSIBO

For España - Mexico

US$2 off $20 code: IFPZIFJ

US$5 off $50 code: IFPZGKZ

US$25 off $200 code: IFPVCIA

US$50 off $400 code: IFPNSDX


r/Moissanite 1d ago

Photo/Video Bowknot Earrings

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19 Upvotes

I recently got this gorgeous earrings from Attagems. It definitely lives up to expectations. It's plated Silver with moissanite stones.


r/Moissanite 1d ago

Photo/Video Inverted cross pendant by Tracy @ Starsgem

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7 Upvotes

My custom inverted cross pendant is finished! This is my first custom order, and I'm really happy with how it turned out :) Tracy is a pleasure to work with, and always responds very fast. I'll definitely be returning to Starsgem for future custom work.

Price was $118 + shipping for 5mm stones, 925 silver


r/Moissanite 1d ago

Question Average cost of moissanite per carat?

4 Upvotes

Went to a local jeweler today and saw moissanite in person for the first time. I was surprised to see a 2 carat pear in gold setting cost $3k when I’ve seen similar styles online for $1-2k.

I understand quality, color, etc factors into it but looking for a ballpark to ensure I’m buying something fairly priced. Thanks!


r/Moissanite 1d ago

CAD Check CAD Check for Pear Wave Ring Set

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4 Upvotes

Hi All - I’m working with Starsgem on a birthday gift (right hand ring finger stacking set) for myself this year and was really wanting something custom with a pear and have been loving all the wave ring styles! The first 2 photos were the inspiration and I requested some customization a matching band with small stones.

But I’m in a bit of a pickle with my CAD and would love some advice on how to communicate the changes I want to see specifically with the main pear or get a reality check. For context, this is the 2nd version of the CAD so this isn’t the first time I’ve requested these changes and not seeing exactly what I want so I’m feeling a little stuck.

I could be off and just imagining things but the overall structure of the ring doesn’t quite match the inspiration photo. The position of the stone looks fine (I like the 45 degree angle of it) but the band looks too symmetrical (more like an eye shape than a wave). I feel like the left side of the ring should be slightly higher than the right. I shared these inspiration photos to illustrate but something isn’t clicking either for me or them.

Am I just being unnecessarily nitpicky and the CAD matches the design I want?

Or are there adjustments I could suggest to get this closer to my vision?

Would love folks eyes and advice here!


r/Moissanite 20h ago

Looking for Advice Are Moissanites made the same?

1 Upvotes

Im new to investing premium pieces and found a jeweler that accepts made to order pieces.

This is their quote:

**Moissanite details: - 0.02 cts round moissanite, 13 pcs per earring = 26 pcs.

The design of the earring is 1 cm in diameter and resembles a bouquet of flowers, with individual stems and prongs (yellow gold) holding the moissanites as the "flowers."

What questions should I ask about the 0.02 cts moissanite that they offer?


r/Moissanite 1d ago

Looking for Advice Should I revamp my ring?

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18 Upvotes

Hi, my husband gifted me this customized 3ct marquise on 18k yellow gold as an anniversary gift. He knows I'm an avid fan of Spice Girls hence the VB inspired design. As years pass by, I feel like the ring is so vanilla and planning to have it revamped. Do you think that adding mini stones on the band would make it look overkilled? Or how about adding some stones around the part holding the stone (see 2nd photo) to make it look like a hidden halo? Any insights?


r/Moissanite 1d ago

Humble Brag 4ct Moissanite on Size 3

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80 Upvotes

I'm an unmarried woman, not really looking to be in a relationship but have been getting into buying rings.

This is a statement ring for me.

I bought it off Etsy for £80 and it's worth it for me. S925 band with white gold plating.