I bought Freeletics on the App Store for $125. Their app description clearly states a 14 day money back guarantee. Twice. I tried it out and the app sucks so I requested a refund through Report a Problem from Apple within a few days. Since I requested a refund, I lost access to the app. Apple denied my refund twice saying that I’m “ineligible.” I’ve talked to a bunch of Apple specialists who all do the same thing - deny me and try to placate me by making a note of my complaint.

So now I have no shitty app and I’m out $125. Freeletics won’t give me access back because I requested a refund. Apple won’t give me a refund. I’d really just like my money back.

My current plan is just to keep messaging and calling Apple support to waste at least $125 of their time. I didn’t actually do that. It would be a huge waste of my own time. In my own pettiness, I’ve made sure to cancel all of my subscriptions through the App Store. From now on I’ll only use apps that let me handle a subscription from their websites. My credit card has better refund protection than Apple does.

Some clarifying information - Freeletics states twice in their app description that they offer a 14 day money back guarantee. You cannot access the pro features without purchasing. I made a refund request well within those 14 days. I told this to Apple. They didn’t care.

My child made about 180 unauthorized in-app purchases without my permission in Apple’s App Store from Sep 12 2023 to Sep 27 2023. I did not receive any receipts of these purchases until Sep 27, that I received two small receipts from Minecraft and discovered this issue. But the 2-week purchases have accumulated to over $6000.

If Apple sent me any receipts to my email earlier, I would have found this issue earlier, talked to my child, and stopped her purchases earlier.

I requested refund from Apple, but they said “not eligible for refund”. I wrote the explanations and Apple declined all of my requests again. I talked to an Apple “supervisor” and he said will investigate this issue.

Anyone has similar experiences and what are the final results?

Researching for my father, so I don't have all details.

He received an update that caused iTunes to become Apple Music. He is not a subscriber, never has been, and has no interest going forward. He had an extensive library from many years with many hundreds of CDs he imported over the years - easily more than 15,000 songs, as well as lots of things he purchased through the iTunes store and downloaded that way.

But after the update, his library appears populated and all his old music listed simply says it cannot be found, and would he like to locate it himself? It's almost like Apple Music removed it from his drive, but I cannot confirm this. He used the default directory for storing his music in iTunes, and it's no longer there either.

Some music he's able to play after the message stating it cannot be located, which is weird. Is it in the Cloud? There is no longer an option to "Show in Finder" for any of the music.

What gives? Where is his "physical" music?

Back-ups incoming if this can be resolved, naturally.

Forgot what I have to charge it with

I got this from my mom but idk how to put music on it. iTunes doesn’t exist anymore, there’s only iTunes Store on my MacBook.

(also I was like 5 when this first came out so I’m seriously lost 😭)

Sorry for different language but 1 have kuruş = 0,00028 dolar I can’t change my country how can i reset my balance

So I bought two iPhone 6S from a random carnival and the first black one is passcode locked and says connect to iTunes. So I used Apple Devices because iTunes didn’t detect the iPhone for me and the iPhone is in recovery mode. When I try to press Restore iPhone it does nothing. Can anyone try to help me fix this?

„(Applecare not some care)“ So yeah im basically just curious cuz i want to do a dfu reset sometime soon just to lighten my nerves cuz im paranoid and thinck i got a Virus.That is die to the fact that i accidentally started an app injection on mobgames[.]online and don’t know if i might have gotten a Virus.I closed the tab and stoped the download(atleast i thinck i did cuz all there was was a x button and i din’t tell me the Download was stopped)also there was nothing in my Download folder

So today I was redeeming a large selection of digital codes and as I reviewed my movie library a random group of films are showing HD instead of 4K.

Even stranger they still show Dolby Atmos / Vision but HD max resolution, which seems odd. It’s films I know 100% used to be 4K for me because I remember watching them in 4K and they are still available on iTunes in 4K.

My Movies Antwhere account for most affected films show a max resolution of 4K, which contradicts iTunes.

Does this seem like a temporary network issue? It’s stuff like Back to the Future and the Hunger Games films, stuff I know is / was available in 4K on iTunes a day ago.

It’s occurring on my iPhone, Apple TV, and IPad, so it’s following my account, not specific devices.

Any help or advice is appreciated.

Hi so my phone recently got disabled and I was prompted to use iTunes to unlock so I did on my home computer, my question is since I used the home computer to unlock the phone is my iCloud stuff on the computer, I’m really scared cause I don’t want my pictures and info being on the computer

Just as the title says, i'm receiving charges with this name on it but luckily my account didnt have anything in it at the moment so i didnt get charged. I dont have any subscriptions at the moment. I had one for Apple Music but the amount for that and the amount im getting charged from Bill Itunes are different

Anybody know what this is? and how to get rid of it?

4 digit passcode

I’m lost.

Kid wanted an iPad for Christmas. I thought I had set everything up for them, and I had hit the wrong age setting for apps. In order to change it to 12+, I have to have a 4 digit passcode. Odd thing is.. I’ve never set one to my knowledge. I’ve tried to the point I’m locked out for 60 minutes on the new iPad for that setting & 5 minutes on my phone.

How do I find this? Is there somewhere I can reset it? I’ve googled & all I can find are resets for the 6 digit passcode for unlocking the device.. which is not the same. (iPad & phone are working fine.. just can’t change that setting)

I have an old iPad Air that houses my entire music library (nearly 16k songs). This collection comprises of about 1,000 iTunes purchases while the other 15k songs were imported directly from CDs or legally downloaded from the internet. A while back I lost the physical computer that all these songs were downloaded to, leaving me with just the iPad. I have since purchased a new laptop and would like to transfer all my music on to it. Which brings me to the problem: When I plug my iPad into the computer, iTunes will only allow me to transfer the purchased items and not the rest. How do I import the rest? There HAS to be some way… Thanks in advance.

So. I currently have $8.85 in what I call iTunes money which is basically just what I call the money you get from gift cards.

I’ve had nitro for almost a month and it’ll renew next week, but it’s the $9.99 one.

When the renewal happens, what will happen? Will it take all from my iTunes money and then some from my bank account? Or will it cancel my subscription because I don’t have enough for $9.99 in my iTunes account?

I also recently bought Google storage (the first month is free) so will that also take from my iTunes money?

does anyone have a solution for this? i've been trying to connect this payment method for my apple account for more than a week already but it always fails and keeps saying that 'the itunes store is unable to process purchases at this time.'

i also cannot do it with the other methods, the same message just pops up. please help 🧎‍♀️

Hello, I recently bought 3 gift cards from 2 sites. But a few hours after I redeemed the card, I get hit with the "Your Media & Purchases Account has been disabled." for the entire day, ive been trying to contact Apple Support but to no avail, they are always vague saying "Your account has been blocked for breaking the Terms of Use." I didnt even get what reason I got blocked for, and they keep suggesting me to make a new account. Thing is, I spent over 5 years with this account, bought over 100$ worth of stuff, and in order to make a new account I have to move all the images to a new iCloud account, which I cant buy more storage since my accounts blocked. Is there any way I can get my account unblocked? Cheers!

Hey, I share 50gb storage with my dad, I use the complete eco system and he only has an iPad. Now the storage is full and we can’t backup our devices. I would like to reduce my iCloud storage without deactivating photos. I have my photos stored locally on my iPhone in full resolution to avoid buffering when using the gallery. Is there something else I could do which wouldn’t completely destroy my usage?

So, I ordered my song’s info and such but when I tried updating, this message pops up and I don’t know what to do because I don’t want to lose any of my iphone data. I have not backed up on iCloud in months so I wonder, if I click “Restore and Update” will I lose everything? What’s gonna happen?

So basically there is a problem with my payment information for iCloud storage. I won’t be able to pay it on time. Is there perhaps a grace period until I can resume the payment? Or will my data be automatically purged when the payment data arrives?

I'm having a problem to share my internet connection through usb to PC.

iTunes recognizes iPhone (13PM, ios 18.1) without disconnecting when not hotspotting, but when enabling hotspot it disconnects after 30-60 seconds. I'm using original USB-C - Lightning cable, straight from phone to PC. Once/twice I got "iPhone cannot be synced, unknown error (-54)". Unplugging and retrying helped for that.

Does anyone have any clue what to do, since googling didn't give too much help?