r/applehelp 10h ago

Locked out of newly created Apple account, gives me a 'this account not valid or supported' when trying to unlock Unsolved

I recently tried making a new account for Apple to try to redeem a 3 month free trial of Apple TV from Best Buy, but upon trying to enter in my newly created password too many times, it locked me out of the account. When I try unlocking the account, it just gives me a 'this Apple Account is not valid or not supported' error message, presumably because I haven't gotten around to verifying the account with my email yet (which I was trying to do). Do I have to just make a new account with a new email address, or can I wait an amount of time for the account to unlock itself?

1 Upvotes

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u/tsdguy Apple Helper 5h ago

Accounts never unlock themselves.